**Teleworking several days per week is available for this position subject to established policies**

Under the direction of the Director of Information Technology Business Operations (ITBO), the Director of IT Planning, Policy and Performance is responsible for the development of Health and Human Services (HHS) information technology system-wide policies, processes and procedures for the management of IT services. This position directs the completion of internal reports such as the Chief Operating Office Operational Plan, the System Services Agreements (SSA) and ad-hoc IT status reporting. The position establishes, with IT leadership, measurable performance metrics and provides key information to internal and external stakeholders. The position oversees the marketing and communication for IT services and IT content on the agency extranet and ensures that the information to end users is complete and accurate. Performs highly advanced managerial functions related to the daily operations and management of the division, establishing goals and priorities, and driving the execution of strategic and tactical roadmaps established by IT and program leadership. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Directs the development and maintenance of HHS IT policies, processes, and procedures to reduce variability and gain efficiencies. Plans and develops a central repository of IT policies, processes and procedures, ensures quality of documentation, and ensures corrective action plans are complete and/or improve documentation. Plans and directs the development and implementation of templates, standards, and trainings to assist in improving quality and efficiency. Develops the unit’s policy planning and coordination activities to include creating work plans and timelines. (25%)

Directs the marketing and communication of user-facing services provided by HHS IT, including the branding and content for the division SharePoint site, creation of monthly newsletter and IT Alert communications, and other staff engagement activities. This also includes maintaining and serving as the point of contact for the division Support Services Agreement that provides users a list of IT services information on availability and performance levels, relationship to other services, owner/performer, who can access the services, and how the services can be accessed. (20%)

Directs the definition and measurement of relevant performance indicators (across HHS IT and appropriate partners and vendors), including establishing baseline data; systematically gathering and reporting performance against chosen indicators; and analyzing root cause of deviations; and identifying and implementing performance improvement actions within HHS IT. (15%)

Directs the development of high-quality internal reports, coordinates timely review cycles by all appropriate stakeholders, and ensures documents reach the right people and places on time. Coordinates with appropriate stakeholders (IT management, project sponsors and staff, and customer liaisons) across the HHS system. (15%)

Directs process improvement activities within HHS IT by reviewing deliverables for fitness and content; monitors, analyzes, and acts upon deviations from requirements. (10%)

Develops employee skills and build staff expertise through technical guidance, performance reviews, mentoring, succession planning, and application of other leadership principles. (5%)

Directs the IT extranet and intranet presence and ensures content is accurate and relevant for end users. Develops, implements and maintains framework for IT content. (5%)

Other duties as assigned (5%)

Knowledge Skills Abilities:

Knowledge of state and federal rules and regulations and how they apply to the IT environment.

Knowledge of business process analysis and quality improvement. Ability to identify problems, evaluate alternatives, and implement effective solutions.

Ability to lead and manage teams, work independently and as part of a team for a large, complex and sophisticated technical and professional workforce.

Ability to implement approaches that make most efficient use of limited resources

Ability to interpret, apply, and explain statutes and regulations to others.

Ability to exercise independent judgment, set priorities, and adapt to shifting technical and political developments.

Ability to develop and maintain effective working relationships with others.

Ability to provide excellent internal and external customer service.

Advanced knowledge of policy development.

Knowledge of and the ability to negotiate and monitor service level agreements, and performance metrics.

Knowledge of business process analysis and quality improvement.

Ability to identify problems, evaluate alternatives, and implement effective solutions.

Skill in providing oversight and management for complex systems and different agency processes.

Skill in building and promoting effective working relationships with user and stakeholder communities operating in a large enterprise environment.

Skill in communication, both verbal and written.

Skill in mentoring and leadership skills.

Skill in attention to detail and discerning accuracy of information.

Skill in giving effective presentations to varying audiences.

Skill in working collaboratively with colleagues.

Skill in exercising sound judgment and effective decision making.

Skill in handling multiple tasks, prioritizing, and meeting deadlines.

Skill in the use of computer software including Microsoft Word, Excel, and Outlook.

Skill in implementing approaches that make most efficient use of limited resources.

Registration or Licensure Requirements:
None

Initial Selection Criteria:

Graduation from an accredited four-year college or university with major course work in business or public administration or a related field. Experience and education may be substituted on a year for year basis.

Minimum of three (3) years’ experience in policy and process development, business analysis and/or performance measurement.

Minimum of two (2) years’ experience managing or leading a team.

Experience in the use of Microsoft products.

Additional Information:
Overtime and work on weekends required occasionally to manage workload.

This position can telework 80% from any location in Texas consistent with HHS telework policies. Applicants from outside Texas must be willing to relocate within 30 days of hire.

MOS Code:
All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.

- Military Crosswalk for Occupational Category - Program Management (texas.gov) - 111X, 112X, 113X, 114X, 611X, 612X, 621X, 631X, 641X, 648X, SEI15, 8003, 8040, 8041, 8042, 10C0, 20C0, 30C0, 40C0, 90G0, 91C0, 91W0, 97E0
- Military Crosswalk for Occupational Category - Information and Communication (texas.gov) - 46S, 46Z, 46A, MC, 165X, PA, INF, 4511, 4591, 4502, 4503, 4505, 3N0X2, 3N0X5, 35PX, 37F, 11A, 37A, 46A, 70A, 70D, 80E, IS, YN, YNS, 165X, 612X, 632X, 641X, 712X, 732X, INF, SEI13, SEI15, 8016, 0510, 0570, 4502, 4505, 8016, 8840, 8852, 8862, 8870, 3N090, 14FX, 35PX

For more information see the Texas State Auditor’s Military Crosswalk at
Texas State Auditor's Office - Job Descriptions.

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