IT Quality Analyst (100% Virtual/Remote) Job at US Foods
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The IT Quality Analyst role at US Foods partners with business users to define areas of functional need and translate those needs into opportunities for continuous improvement, process optimization and potentially user training content. This role is part of the IT Quality team which includes the collection, management, and conversion of data into usable information for business to interpret. Our goal is to use data driven decision making to provide recommendations on process improvements that will improve the stability of systems, improve speed on root cause analysis, and provide robust and cross functional training to add value to the organization.
The Quality Analyst role is responsible for understanding and documenting business requirements into actionable items; developing and describing business benefits; creating and cascading reference and training materials; providing functional and acceptance testing support; analyzing current state and providing gap analysis.
We are looking for a Quality Analyst with some knowledge of ITSM, data analysis, developing metrics and KPI’s, business user training, and turning business discussions into functional and technical requirements.
New Ways of Work: The work is completed 100% remote anywhere in the United States except Hawaii or United States Territories with potential travel of 20% required. Travel expectations are to be in Rosemont, IL one (1) week per month (Monday morning through Friday afternoon). Minimal travel to divisions and vendor seminars.
RESPONSIBILITIES
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Interview Business stakeholders on specific topics to understand pain points and enhancement opportunities
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Create business process documentation and drive streamlining and simplifying of cross-functional documentation to make it easy to find and use.
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Assist in preparation of non-functional requirements
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Facilitate workshops to document As Is and To Be work process flows using effective small group techniques.
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Engage with business users to ensure benefits are well understood and properly documented.
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Develop simple user training documentation & document recurring questions
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Partner w/Project Team to deliver against project roadmap, while meeting Business project needs.
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Provide input into and feedback of testing scripts. Facilitate and actively participate in user acceptance testing (UAT) and production readiness testing. Analyzes test results to support resolution.
Knowledge/Skills/Abilities:
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Good written & verbal communication skills required
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Flowcharting and diagramming required
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Some Experience with ITSM tools, root cause analysis, and technical writing
QUALIFICATIONS
Education/Training: Bachelor’s Degree or equivalent work experience required.
Related Experience/Requirements: Minimum of 1 years’ experience in Data Analysis, Business Process Continuous Improvement, and training documentation
The following information is provided in accordance with the Colorado Pay Equity Act. Compensation depends on experience, geographic locations, and other factors permitted by law. In Colorado, the expected compensation for this role is between $55,700 and $69,000. This role is also eligible for an annual incentive plan bonus. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here:
https://www.usfoods.com/careers/benefits.html
***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
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