IT Service Desk Assistant Job at Pima Community College
The IT Service Desk Assistant is responsible for providing hardware, software, networking, and account assistance to PCC students, faculty, and staff. Applicants should have experience with Windows and Macintosh operating systems, familiarity with virus and spyware problems, knowledge of computer hardware and networking components, and the ability to troubleshoot and support software applications.
Multiple positions are available at multiple campuses.
Duties and Responsibilities:
- Provide IT support and service for Pima College students, faculty and staff and support campus Tech Corner services
- Assist users and answer technical questions about Gmail, Google Apps, MyPima, and other PCC systems and software.
- Help users configure their mobile devices to connect to PCC wireless networks
- Troubleshoot and provide solutions for a wide range of computing and user support issues, both for College and customer-owned systems:
- Troubleshoot problems related to viruses and malware
- Assist students, faculty, and staff who are not able to install or use instructional software
- Troubleshoot wireless and network connectivity problems
- Communicate technical information to non-technical customers, verbally and in writing:
- Explain how to use D2L, MyPima, and other PCC systems
- Provide tips and best practices for using Gmail, Google Docs, and Google Drive
- Use the service desk ticketing system to document issues and solutions
- Perform other duties of a similar nature as required
Job Requirements:
- High school diploma or GED required
or
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above
The ideal candidate will have the following knowledge, skills, and abilities:
- Strong customer service skills
- Basic technical knowledge of Windows and Mac operating systems and applications
- Basic knowledge of Gmail and Google Apps
- Troubleshoot hardware, software, and network problems
- Good verbal and written communication skills
- Fast learner and self-starter willing to research problems independently
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