About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients’, best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:

• Provide Level 1 & Level 2 support remotely to the senior executives of Citi.
• Develop and maintain the relevant and requisite Executive Support processes and procedures in compliance with IT and Corporate Policies and guidelines. Position will work with other groups within Citi (Desktop, voice, infrastructure, client services) to ensure sound practices are employed.
• Provide support and functionality of all technology needs for Executive Management, including mobile devices, desktops laptops, tablets, desktop video conferencing used in the office, in transit, home, and during travel. Act as a technology guru / evangelist focusing on understanding executive requirements and providing for their technology needs.
• Act as a technology guru focusing on understanding executive requirements and providing for their technology needs
• Manage executive technology proactively to provide the appropriate level of availability and stability.
• Evolve the use of Executive technology – how they are used, and which tools. Identify emergent technology and functionality useful to executives.
• The Support Desk Analyst must be able to respond, track, resolve and own end to end issues for all execs and their staff, facilitate full documentation of any issues, have a full profile capture of each executive and liaison with all Technology organizations, external companies, carriers, and service providers in addition to coordination and support of special projects.
• The Support Desk Analyst will research and support technology individually and in collaboration with Technology partners.
• Custom support is also required of IT and Logistics for meetings, presentations, web collaboration, tools, etc. as well as specific Travel needs and IT Security.
• Vendor Relationship management
• New Product review and marketing
• Partner with engineering internal support teams to showcase new technology and services across the organization.

Qualifications:

• 5 + years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Work regular hours, plus ability to be on call and to work off-hours to address problems and complete projects.

Education:

• Bachelor’s/University degree or equivalent experience
• CompTIA A+/Net+, Microsoft, Cisco and ITIL certifications are a plus.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.