IT SUPPORT HELP-DESK

Location: Downtown Grand Rapids, MI

Regular Hours: Monday - Friday, 8:00 am - 5:00 pm (+ On-Call & Travel as requested/needed)

Status: Permanent, Full-Time, Hourly, Non-Exempt

Remote Status: In-Office; this position is not open to 100% remote work and you must be able to regularly commute to our locations within the Greater Grand Rapids area.

Travel: Yes; up to 10%, including local and nationwide travel.

SUMMARY

As an IT Support, you will be responsible for the implementation and support of devices, software, and systems to employees of a growing company. You will be the point of contact for technology related questions and requests. It will be your job to assist users in our company, and communicate with support staff of partner companies, to resolve any IT related issues.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Setup and maintenance of user accounts throughout different systems (Office 365 emails, Azure AD, POS systems, etc)
• Installation, deployment and tracking of computer systems and peripherals
• Remote or in-person diagnostics and repair
• Software troubleshooting of Windows 10 and installed applications
• Networking, both physical cabling and IP scheming
• Hardware troubleshooting of various laptops, desktops, printers, and other devices
• You will need to travel to other locations in and out of state.
• On-call for any and all IT issues.
• Other tasks as assigned by Supervisor

KNOWLEDGE, SKILLS and ABILITIES

• Microsoft Office 365 Suite (Azure AD, email, OneDrive, SharePoint)
• Windows 10
• Windows server and Active Directory
• iOS and Android phones
• Counterpoint (or other POS system)
• Hardware Firewall and policy management
• RMM/MDM system such as Pulseway or Connectwise
  
• Communication – timely and professional response in a friendly manner
• Organization – keeping tracking of hundreds of user accounts and devices
• Problem solving – there will be situations that there is no handbook on how to resolve. IT support must be able to create solutions where they did not previously exist

• Ability to carry out job responsibilities while fully embracing the Simplified Investments Core Values
  • Culture is everything. We are authentic and intentional in the way we work and play. Being stodgy has no place here.
  • Stab from the front. We are respectful in the way that we hold one another accountable. No games, no hidden agendas.
  • Problem solvers. We value smart people who attack problems head-on and with confidence.
  • Resiliency. We thrive on change and growth. We pivot when we need to and re-group quickly.
  • Humility reigns. Whether engaging with our teams, customers or partners we approach it with the heart of a servant. We are go-givers that believe in creating space for people to grow.

QUALIFICATIONS

• Office 365 Administration Experience (Outlook, Azure AD), Required
• Ticketing System Management Experience, Required (Zendesk, Preferred)
• Firewall/Network Management Experience, Required
• Remote Monitoring and Management Experience, Required (Pulseway, preferred)
• Email Security Administration Experience, Preferred (Mimecast is a plus)
  
• POS Experience, Preferred (Counterpoint is a plus)
  
• Ability to Travel: Some travel (locally & nationally) will be required, ~5%

WORK ENVIRONMENT and PHYSICAL DEMANDS

The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

• Work Environment:
  • You would mainly work at a computer, as part of a team, and usually in an office environment, which may be open plan.
  • Prolonged periods sitting at a desk and working on a computer.
    
• Physical Demands: While performing the duties of the job, the employee is regularly required to sit for extended periods of time, regularly required to stand and walk. Employee regularly uses hands and fingers to touch, feel, handle. Employee regularly stoops, kneels, bend at the waist, and reaches. Employee is frequently required to speak and hear. Must be able to lift up to 20 pounds on occasion.

COMPANY OVERVIEW & TEAM OFFERINGS

• Tommy’s Boats is a Malibu/Axis boat dealership with a sales department, service center, and wake/surf pro shop. We have 15+ locations including Michigan, Florida, Colorado, Arizona, Nevada, Texas, Tennessee and California. Tommy’s is a rapidly growing company that continues to focus on acquisitions all around the United States.
• Gen3 Defense & Aerospace is an engineering, manufacturing and supply chain solution provider with a facility in the Grand Rapids area. Our primary focus is on complex integration, robotics and automation. Gen3 Defense and Aerospace is part of a larger portfolio of businesses with a strong support network and proven track record of success in several markets.
• Gen3 Interconnect is a start-up engineering, manufacturing and supply chain solution provider in the wire harness industry. We are setting up a state-of-the-art wire harness facility with the best equipment available in the market.Simplified Investments is a holdings company for Tommy's Boats, Gen3 Aerospace & Defense, and Gen3 Interconnect.
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Simplified Investments is offering several exciting positions to those with servant leadership mindset! Simplified Investment's employees are our number one asset and we strive to provide our employees with a countless number of benefits that separate us from any other company. Our full time, year-round employees have the opportunity to benefit from the following:

• Competitive Hourly Rate + Overtime
  
• Insurance Benefits (begin on the 1st of the month following state date)
  
• 401k with Employer Match
• Paid Time-Off: 80 hours accrued
• Volunteer Time-Off: 16 hours per year
• Paid Holidays: New Year's, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas
  
• Education/Training/Certification Reimbursements
• Boat Usage Perks & Store Discounts
  
• Employee Appreciation Outings
  
• Great TEAM & Casual Work Environment
  
• Open Door Policy: Come on in and share your ideas!

NEXT STEPS

• Please fill out the application (Apply for This Position button), including uploading your resume and answering a few short questions.
• Predictive Index Behavioral Assessment REQUIRED: In order to have your application considered, you must complete the assessment (5-8 mins): https://assess.predictiveindex.com/QwLxK
• Our team will review candidates and will respond via email to the candidates whom we choose to initiate further dialog.
  • Communication regarding interviewing/hiring will come from our recruiting email address with the domain “@app.bamboohr.com”. Please check junk/spam box/settings.