Imperial Cleaning is one of the largest independently owned cleaning companies in the nation, providing professional cleaning services to Retail, Offices, Medical Facilities, Schools, Commercial Buildings, Financial Institutions, Municipalities, and more for over 25+ years. Now over 1,000 employees strong, and with consistent double-digit sales growth year over year, Imperial Cleaning is well-positioned to continue its growth.

A central pillar of our success is effective and frequent communication with our customers to ensure that we meet their needs and achieve the highest level of customer satisfaction. We take great pride in our work and respond with a sense of urgency to resolve any issue that may arise. Our strong commitment to service excellence has enabled us to become an elite service provider for the retail luxury brand sector and we have the highest customer retention rate in our industry, over 4x the industry average.

Should you come to work at Imperial, you will find that we encourage input and creativity from employees at every level within our organization to improve and move our business forward. We welcome new employees to our growing family and team. When you join Imperial Cleaning you become part of a great family culture. At Imperial, we know that our people are our greatest asset and we take great care to find highly qualified candidates that share our commitment to growth and excellence.

Imperial Cleaning is an equal opportunity employer. We offer competitive compensation packages and a variety of benefits that provide our staff with a safe, respectful, and professional working environment. Our location: 151 Dixon Ave, Amityville is an upscale, professional building just off the 110 corridor - walking distance from the train station and town.

Responsibilities:

• Setup of hardware and equipment for workstations - new & existing.
• Make hardware and system recommendations.
• Provide systems/equipment support for Remote workers.
• Maintain inventory of hardware, equipment, licenses, etc.
• Arrange for disposal or sell of used/depreciated equipment.
• Provide timely IT assistance to all staff, at all levels of the organization.
• Be the IT Administrator for all software and cloud services. Keep software up to date.
• Manage printers, scanners, postage meter, folder machine, etc. Keep hardware up to date.
• Manage Google Workspace, including users, groups, devices, storage, support, etc.
• Manage cell phones & cell service, including accounts, devices, and support.
• Manage VoIP phone system - setup, training, user support, directories, extensions, etc.
• Maintain servers, networks, WiFi, and ensure system security.
• Document processes and perform diagnostic tests as needed
• Keep track of technological advancements and trends in IT support.
• Train employees on hardware functionality and software programs.
• Resolving logged errors in a timely manner.

Qualifications

• A bachelor's degree in computer science, information technology, or similar.
• 5-7 years of experience as an IT support specialist.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk software, such as Freshservice and SysAid.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of system security.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.