This is where you change your story…

At Meadows Behavioral Healthcare, we understand that new directions to career advancing and improvement can be scary, but we are excited to offer you a possible new rewarding chapter with us! Come join us in transforming lives!

Who are we?

We have been the most trusted name in the industry and have been helping people for 40 years. Our approach is different and success stories of our patients prove that. We don’t have one size fits all treatment and there are no quick fixes.

Who are you?

Are you compassionate, innovative and have a passion to make an impact? Are you looking to get your foot in the door with a company that will believe in your abilities and train you to advance? 75% of our current top-level executive staff are organic internal promotions from within.

We might be a perfect fit for you!

Position Summary

As the IT Support Specialist you will provide compassionate and timely IT support to the end user community. The role is responsible for hardware and software support in equal measure, it will include support for operating systems, MS Office, Adobe, other common enterprise apps, and support of the EHR. Daily efforts will include installation, configuration, and issue resolution for all items mentioned above.

Responsibilities:

• Work support tickets, build PCs, install and configure standard windows software
• Document relevant hardware and software instructions as it relates to the end user experience
• Assist with the installation and configuration of new systems as needed
• Proactively collaborate with IS analysts to resolve outstanding and ongoing issues
• Accomplish Information Systems mission by completing tasks as required
• Provide experiential-based information to IS analysts to improve employee satisfaction
• Produce organized documentation, including troubleshooting, support, and setup notes
• Contribute to and assist vendor in maintaining a knowledge base of previous support issues
• Assist IS analysts in the creation of documentation for existing and new staff alike

• Education and Experience:

• High School Diploma Required, BS in MIS preferred
• Minimum of 3 years of experience working in IT Support, specifically in an end user-facing role
• Solid hardware and software skills, including Microsoft Office, other local and web-based applications, etc.
• Moderate work experience with enterprise applications and issue tracking tools
• Highly thorough in all tasks related to troubleshooting, taking the support effort to the last step before escalating
• Strong organizational and communication skills, especially as it relates to working with the end user community
• Must be able to prioritize tasks, clearly documenting the path to resolution, and explaining the fix at a laymen level
• Outstanding written, verbal, and interpersonal skills, including a highly communicative nature
• Strong problem-solving skills, an analytical mind, and simplification of IT support issues
• Ability to thrive in a fast-paced, multi-user, people-diverse healthcare and business environment.

We are a Drug Free Company. All positions are designated as “Safety Sensitive” positions and in light of our company mission, the Company does not employ medical marijuana cardholders. Following an offer of employment, and prior to reporting to work, all applicants will be required to submit to and pass a substance abuse screen.

Meadows Behavioral Healthcare is an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Meadows Behavioral Healthcare provides reasonable accommodations to individuals with disabilities and if you need reasonable accommodation during any time of the employment process please reach out.