Job location: Remote - US (Preferably on Eastern Standard Time)

Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits. Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy. We are building the tools and designing an approach to enable care to reach the patients who can benefit most.

Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team. We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions. We experiment to improve, actively seeking data to inform decisions and to assess our own performance. We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.

If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.

About this role

We're seeking an IT Support Specialist to serve as the face of internal support for our employees, contractors, and vendors. As the face of IT, you will meet and liaise with team members to get them started at Waymark, and you will be the triage point between our internal constituents and paths of escalation.

You will have experience working in a high-touch environment, with the ability to wear many hats, supporting teams within Waymark. You need to be proficient with Okta, macOS and ChromeOS with experience in systems administration and triaging support. In addition, you will have excellent written and oral communication skills, and understand identity and access management, and data privacy and security concepts.

Leveraging ITSM and automation tools, you will help scale IT solutions for our care delivery teams across the United States. In partnership with the Security Lead, you will develop a knack implementing security and compliance controls–both human and technical–enabling you to grow into a healthcare IT and security professional.

Responsibilities
In this role, you will be responsible for designing, building, and supporting innovative solutions while partnering with Waymark's Security & Compliance teams to support the Waymark environment, including automation, demonstrating software products, and cross-system integrations.

• Training and support of all personnel, aligning with our "less is more" strategy when it comes to third party applications and services (risk).
• Creative at handling ticketing and help desk requests, user onboarding and off-boarding
• Oversee how employee equipment is procured, provisioned, managed, and secured
• Lead and collaborate on cross-company projects and initiatives that impact end user computing solutions and experiences
• Liaise with stakeholders, such as Product, Clinical, Engineering and Compliance to incorporate business needs and stakeholder feedback into application designs
• Design automations and write code and scripts for SaaS applications, as well as maintaining and testing applications for risks
• Act as the primary point of contact and be the subject matter expert for SaaS escalations
• Optimize existing platforms, integrating new technologies and continuously evaluate applications to help build the future of community-centered care

Minimum qualifications

• 3+ years of experience in an Information Technology Support role
• Proficient with Okta, Google, Microsoft Office 365 or other centralized user management, SaaS/cloud-based software tooling
• Jamf or other remote macOS management, and vendor management
• Comfort working with geographically distributed partners and teams
• Outstanding customer empathy and collaboration skills
• A continual desire to learn, inform, evangelize and educate others through strong written and verbal communications

Preferred qualifications

• An exceptional ability to learn new technical skills fast, and master new problem domains, along with the flexibility and desire to seek new challenges
• Knowledge of AWS, GCP or other cloud platforms, Github, Linear and Asana
• Experience working within a healthcare/technology setting
• Knowledge of regulatory compliance: HIPAA/HITRUST, SOC 2
• Degree or Certification in Computer Science, Cloud Security

Salary Range: $51,000.00 - $86,250.00. Compensation will depend on multiple factors, including job location, training, education, and experience.

Benefits and Other Compensation: Medical, vision, dental, basic life insurance, and stock options available for the hired applicant. Employees also receive twenty (20) vacation days, accrued over the year and eleven (11) paid holidays throughout the calendar year. Sixteen (16) weeks of parental leave for birthing parents will also be available for use after successful completion of six (6) months of employment, eight (8) weeks of bonding leave for non-birthing parents. Employees are able to enroll in our 401(k) plan and commuter benefits plan.

COVID Vaccination: Waymark has adopted a policy on mandatory full vaccination to safeguard our employees, our partners, and the patients we serve from the hazard of COVID-19. As a healthcare company, we believe it is important for our employees and actions to reflect the best available science and the interests of public health. You will be asked to attest to your COVID vaccination status before an offer of employment is made.