Top skill sets:
Excellent technology skills
Experience with Outlook and Windows 10
Experience call-tracking system
Work with all levels of professionals

· The Technology Support Specialist performs daily routine technical support.

· This professional consults with the supervisor for task prioritization and effectively applies technical knowledge.

· This individual also specializes in one or more areas, including support center/technology support, networking, telecommunications, help desk, and technology certification.

· The Technology Support Specialist I assists others in the technology department, as needed. Under direct supervision, provide service for escalated issues from the National Help Desk or supervisor.

· Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of basic firm hardware).

· Assist with new hire processing (account requests, verification, basic equipment configuration).

· Perform basic software troubleshooting and hardware triage support.

· Assist with the equipment and set-up for conference/meeting facilities, as directed.

· Assist with off-site support for client functions/meetings.

· Handle minor administrative functions such as moving and delivering equipment to clients.

· Perform administrative tasks, such as changing passwords. Handle minor functions such as moves, adds, changes, etc.

· Respond to customer inquiries concerning support requests, systems status, and network connectivity.

· Resolve hardware and software problems for firm-standard hardware/software.

· Record inquiries, and repair/service requests. Diagnose problems through research, isolation and resolution steps using automated systems via Remedy.

· Report problems with procedures and make suggestions for improvements.

· Escalate to or consult with senior staff when a solution is unclear. Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses.

· Process firm wide requests for software and documentation.

· Track software licenses to ensure that the firm does not violate its agreements, and work with Purchasing and Contracts departments regarding software licensing and maintenance issues.

Job Types: Full-time, Contract

Salary: $30.00 - $35.00 per hour

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows 10: 1 year (Preferred)
• repair/service requests: 1 year (Preferred)
• Microsoft Outlook: 1 year (Preferred)
• call-tracking system: 1 year (Preferred)
• center/technology support, networking, telecommunications: 1 year (Preferred)
• installation, configuration & testing of basic firm hardware: 1 year (Preferred)
• O365: 1 year (Preferred)

Work Location: One location

Speak with the employer
+91 7328125828

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