This position will provide technical support to users in an efficient and accurate manner by solving basic technical problems, provide support for all assigned areas, and work on IT and Cybersecurity projects. We are located in Morris Plains, NJ and operate on a hybrid work model (3 days in the office and 2 days working from home). Further duties and responsibilities are listed below:

• Taking user inquiries and troubleshooting/managing hardware, software, or network problems
• Responding to users in a timely manner and escalating more difficult problems to senior team members
• Assist in installing, maintaining, and supporting all US workstations / laptops as directed by senior management
• Carry out operations reliably in accordance with the agreed schedule to ensure integrity, security and reliability of IT environment is upheld.
• Assist the vendor management team to assess cyber security risks
• Administer and maintain end user accounts, permissions, and access rights
• Assist in maintaining and supporting inventory of IT hardware
• Demonstrate a can-do attitude, ability to innovate and show own initiative to improve IT services.
• Assist employees with audio visual related equipment for meetings
• Keep Data Center, IDF rooms and support area neat and organized
• Order computer equipment and supplies at the direction of senior management
• Utilize in-house database to create and/or update Purchase Orders
• Some travel may be required to other Global Aerospace offices

Education:

• Business or Technical school training

Skills/Experience:

• Minimum 1 year of customer service experience
• Minimum 1 year Supporting Microsoft Technologies
• Advanced knowledge of Microsoft Office 2016 Suite or Office 365
• Exceptional oral and written communication skills with demonstrated listening and questioning skills.
• Experience working with Windows 10
• Experience working with Windows Server and/or Azure would be advantageous.
• Ability to lift up to 25 lbs. when necessary
• 10% travel to domestic / international locations is necessary
• Willing to work off-hours and weekends when required for projects or emergency support

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Morris Plains, NJ 07950

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