IT Support Technician - Level 1 Job at The Joint Chiropractic
This position is responsible for level 1 help desk support services for desktop computers, applications, and related technology. The candidate's support includes specifications, installation and testing of computer systems and peripherals within our 700+ corporate and franchisee clinics.
Specific responsibilities include:
- Be a part of a team to provide help desk support to over 700+ clinics spread across the United States.
- Respond to email and phone messages from customers seeking help.
- Identify, research, and resolve technical problems related to user workstations, software and other related user equipment, such as smart phones.
- Respond to service requests via the help desk ticketing system, telephone calls, email, and direct personnel requests for technical support.
- Must Have reliable transportation
- Possess excellent troubleshooting, analytic, and organizational skills
- Be able to work as part of a team or independently
- May require some weekend shift hours
Requirement for the position include:
- 3+ years previous IT Support experience
- Excellent troubleshooting skills
- Implementation experience of IT processes, software, & hardware preferred.
- Operating systems expertise with Windows 7, 8, 8.1, 10
- Must maintain a high degree of confidentiality.
- Strong organization and communication skills.
Benefits:
- $20 - $21/hr + performance bonus
- PTO Accrual
- Medical, dental, vision
- Life Insurance
- 401(k) and wellness plan
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