IT Support Technician - Level 2 Job at Kettle Moraine Heating & Air Conditioning, LLC
Kettle Moraine Heating & Air Conditioning, LLC Delafield, WI 53018
This part-time role will provide day-to-day technical support to employees for a range of hardware and software related systems. This position will respond to problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.
Key Responsibilities and Duties
⦁ Provide an elevated level of customer service to employees while working in a dynamic, fast-paced and complex environment.
⦁ Provide second level end-user PC support for staffed locations and remote offices.
⦁ Perform configuration/installation and troubleshooting of PC hardware to include laptops, desktops, tablets/iPads, iPhones, printers, messaging, and mobile devices.
⦁ Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office Suite and other applications following company standards.
⦁ Provide incident & problem summaries, status reports, and project status, as required.
⦁ Coordinate with 3rd tier (External) teams to ensure timely resolution of complex end-user technology issues and incidents to ensure meeting agreed upon service levels.
⦁ Maintain highly accurate inventory records Provide end user training and knowledge documentation
⦁ Deploy, procure, and collect desktop equipment from end users.Educational
Requirements: Vocational and/or Technical Education Preferred
Work Experience:
⦁ Minimum of three (3) years of similar-like experience;
⦁ Preferred Skills Strong written and verbal communications skills, and possess the ability to interface with end-users effectively at all levels of the organization
⦁ Experience providing Level 1 & Level 2 Desktop Support Experience
⦁ Experience troubleshooting Hardware - Desktop & Laptop Experience with the following Operating Systems: - Windows, MAC, and Mobile OS Experience
⦁ Experience with Active Directory and Windows Server
⦁ Experience with Microsoft 365 administration
⦁ Experience with Mobile Device Management (Jamf)
⦁ Experience with cloud and hardware-based PBX, SIP phones (Yealink)
⦁ Base Pay Range: $22/hr. - $25/hr. DOE
Job Type: Part-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
Experience level:
- 3 years
Schedule:
- Day shift
Ability to commute/relocate:
- Delafield, WI 53018: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 3 years (Required)
- Windows: 2 years (Required)
Work Location: In person
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