The IT Systems Technician assists Analysts and Engineers with the support and maintenance of implemented on-premises and cloud technology business needs. This individual will participate in technical research and development to enable continuing innovation within the infrastructure environment. The Technician will respond to level 1 and 2 application or system generated service requests and complete self-directed daily work on basic platforms and general day-to-day tasks. This individual will complete complex tasks guided by Analysts, Engineers and Architects while collaborating with the team to ensure tasks are completed timely according to department standards and policies.

Duties & Responsibilities:

• Assist with upgrades and enhancements to existing infrastructure and applications.
• Implement patches of server and or network systems in accordance with Patch and Vulnerability Management policy.
• Identifying, diagnosing and resolving application and system generated issues.
• Identifying, diagnosing and resolving end user issues.
• Assist with the execution of system backups and recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
• Assist with security audits as required for compliance and regulatory mandates.
• Assist in retrieval of application and server logs.
• Assist with recommendations to improve current infrastructure.
• Monitor and review system performance in support of divisional KPI’s.
• Maintain system functionality while supporting established security guidelines.
• On-call support as assigned.
• Assist with system documentation maintenance.
• Update and close assigned trouble tickets in a timely manner.
• Other duties as assigned.

Requirements:

• High School Diploma or equivalency
• 1 year of experience in an IT related field

Qualifications/Skills:

• Knowledge of server and/or network infrastructure with required proficiency level.
• Good customer service skills.
• Ability to research both independently and collaboratively.
• Ability to multi-task, think logically and work independently or as a team player.
• Planning, time management, adjust priorities, meet deadlines and project management skills.
• Problem-solving, analytical and organizational skills with attention to detail.
• Good interpersonal and communication skills.
• Professional attitude.

Payband 3 / 37.5 hours per week

Salary Range: $31,470 - $54,796

Accepting applications through: 1/31/2023

Job Type: Full-time

Pay: $31,470.00 - $54,796.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekdays

Ability to commute/relocate:

• Edmeston, NY 13335: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your salary expectation?

Work Location: Hybrid remote in Edmeston, NY 13335

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