It’s not a job, it’s a lifestyle

Our IT department is hiring for a full-time/year-round Technical Specialist I at $24.50/hr.
This position is responsible for maintaining the efficiency of the information systems at all Breckenridge Grand Vacations properties and provides technical expertise both in the field at Company sites and from the Information Technologies main office. Receive a full benefits package plus FUN perks!

About Breckenridge Grand Vacations
We have built a culture recognized by The Denver Post as the #1 Large Workplace in Colorado, based on a statewide survey of almost 50,000 employees. BGV has been creating Grand vacations and putting smiles on faces for more than three decades. We work hard, but we play hard too. Our owners and guests turn to us for advice on enjoying the mountains. We have to do a lot of research! We ski, ride, bike, golf, raft, SUP, fish, hike, and camp. We team up for softball, hockey, ultimate frisbee and soccer. We take full advantage of the mountain lifestyle. Join us!

What you will be doing
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsibilities including, but not limited to:

• Provide technical advisement with regard to both hardware and software.
• Manage technical work queue.
• Keep Company computer and phone systems current and functioning.
• Perform on-call duties for one week each rotation, with the rotation once every 7 weeks.
• Be responsible for all computer and phone hardware.
• Deploy new hardware and software as needed in the Company.
• Create, change, and delete end user accounts and services.
• Uphold Hospitality Standards, Company Core Standards and Department Core Standards and observe Company policies and procedures.
• Be the “End of the Line” and resolve every situation inherited, not passing it along, whenever possible.
• Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.
• Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
• Respond promptly to all email and voicemail correspondence.
• Maintain a positive working relationship with all contacts, always being helpful and courteous.
• Attend and participate in company training sessions and department staff meetings.
• Work occasional scheduled weekend hours.
• Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participate in the Company’s sustainability initiatives.
  **More information provided during hiring process.

We need your skills, abilities, and experience

• Maintain expert knowledge and understanding of all computer programs and product knowledge applicable to the position
• Provide exceptional customer service and anticipate needs
• Pay attention to detail and demonstrate accuracy and thoroughness
• Remain calm and empathetic in situations that can be challenging
• Support the team’s effort to succeed by giving and welcoming feedback, building morale and contributing a positive team spirit
• Take initiative and perform tasks without being asked

Your Compensation, Benefits & Perks!

• Full-time schedule, $24/hr. with paid time-off, parental leave and holiday pay
• Medical, dental and vision insurance plans
• Employer paid short-term disability and life insurance plans
• Retirement plan
• Paid volunteer time
• Financial bonus twice a year
• Ski pass and ski medallion programs
• Free tickets to Ball Arena concerts and sporting events, plus Rockies and Rapids games
• Tuition assistance program
• The legendary BGV holiday party and annual employee family picnic
  Learn more about our benefits & perks here!