We are seeking talented, intelligent individuals to join our growing team at Anomaly Squared! Our ideal candidate is a team player, reliable, and able to efficiently solve IT related issues. This is a hybrid position with at least two or three days in the office after initial training is complete.

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Roles and Responsibilities: *

• Resolve helpdesk requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings, and permissions to fix computer issues
• Generating sign-ins for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed
• Load Lists into dialing systems as needed

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Qualifications: *
As a Tier I IT Helpdesk Support Technician, you will be expected to:

• High-level knowledge of commonly used software, hardware, and applications
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Demonstrated written communication skills to create useful support logs
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Time management skills to provide updates and fixes within a promised time frame
• Multitasking skills to assist multiple employees at once
• Attention to detail and observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees and coworkers

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EDUCATION: *
High School Diploma or equivalent, Required
Associates, Preferred
Requirements
General Requirements:

• Training will initially be onsite during business hours with the initial expectation to report to work daily.
• Reliable transportation to and from work.
• Must be legally qualified to work in the United States: citizenship, green card, or other valid government permission. Our budget does not allow us to sponsor aliens on H1B Visas.

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Experience: *

• Technical support: 1 year (Required)

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Schedule: *

• 8-hour shift
• Monday to Friday

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: $45,000.00 - $48,000.00 per year

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