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IT Technician Job at Girard College

Girard College Philadelphia, PA 19121

$55,000 - $70,000 a year

About Us

Girard College is a place that speaks to Philadelphia’s historic past as well as the promise of its future. Located on a sprawling 43-acre campus in North Philadelphia, Girard is home to a full-scholarship, grades 1-12 residential boarding school for children from single-parent families with limited financial resources.


More than 20,000 students have passed through the gates of Girard College since its founding, all of whom have been beneficiaries of fully funded scholarships that today are valued at approximately $65,000 a year. Girard’s intentional racial segregation was successfully challenged and overturned in 1968, due to the work of the legendary local attorney Cecil B. Moore the College became the focal point of Philadelphia’s civil rights movement in the 1960s. Girard College’s desegregation led to other schools and city-wide agencies in Philadelphia desegregating. The Girard protests featured national civil rights leaders, including Dr. Martin Luther King, Jr., and scores of local “Freedom Fighters” who marched around the 10-foot wall that marks the College’s perimeter. Gender restrictions were dropped in 1984 when the school first admitted female students.


Today, Girard chooses to acknowledge its lived history and is simultaneously focused on leveraging resources and seizing opportunities to meet the moment and lead, as it continues to deliver on its promise to educate children from limited financial circumstances. With a student enrollment of approximately 300 children, Girard features a 100% college acceptance rate and continues to provide guidance and support for its students during and even after graduation with a range of scholarship opportunities that help them become lifelong learners and productive public citizens.

Position Overview and Reporting Structure

Reporting Relationship: IT Specialist will report directly to the Director of Technology


Responsibilities:

  • Under the supervision of the Director of Technology, the IT Specialist is responsible for providing multi-level front-line technical support for academic, administrative, and residential operations
  • Troubleshooting, reports, resolves problems with computers, network printers, software, and other office/classroom related equipment.
  • Assist in the day-to-day management of network performance
  • Create and maintain user and group accounts as the Active Directory/Office365 and Google Workplace administrator
  • Apple Server Mobile Device Management
  • Assist and manage IT projects as needed
  • Assign and maintain student and staff technology assets inventory using IncidentIQ
  • Serve as first responder for all wired and wireless network outages (mandatory on-call in the event of major disruptions)
  • Create and maintain professional technical documentation and user training
  • New hire setup and onboarding
  • VOIP phone system adds/changes/moves
  • Communicate and interface with vendors for support
Qualifications

Physical Requirements and Work Environment:

  • Works in an environment dealing with a wide variety of challenges, deadlines, and a varied and diverse array of contacts.
  • May work at a desk and computer for extended periods of time.
  • Be able to occasionally lift to 50 lbs.
  • Work primarily in a traditional climate-controlled office environment.
  • Work intermittently in outside weather conditions, including extreme heat and cold.

Qualifications:

  • College Degree in Computer Science, Information Technology, Information Systems, or equivalent work experience.
  • Certifications (MCSE, MCP, and A+) (preferred)
  • Experience supporting educational environments is a plus
  • 3-5 years’ experience troubleshooting and repairing Chromebooks, Laptops, MacBooks Effective communication skills, written and verbal
  • Minimum 4 years’ experience as helpdesk support
  • Advanced hardware and software troubleshooting skills
  • 3-5 years’ experience managing users and groups within Active Directory, Google Workplace, Apple environments

Salary Range

The salary for this position ranges between $55,000 - $70,000 based on education/experience

Covid 19 Policy

Please review Girard College’s Health and Safety Plans here to learn about our approach to vaccination and testing and our response to COVID-19 for the 2022-23 school year. For ongoing positions, Girard College’s roles are designated as in-person, with regular on-site responsibilities, unless otherwise noted. As such, Employees must be able to support Girard College’s academic plan and business strategies on-site. Exceptions to this requirement will be considered on an individualized basis. All Girard College employees are required to be fully vaccinated for COVID-19.

EEO

Girard College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.




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