United Support Services, Inc. (USS), a La Jolla based Engineering and Technology company serving Federal and DoD government clients in the aerospace, technology, and defense sectors, is seeking an experienced GIS (Geographic Information Systems) Engineer, eager to join a growing team in an uplifting work environment. Easy transition into a supportive group of professionals who work together on defined collaborations to achieve success. We greatly value the quality contributions from all team members and offer highly competitive salaries with excellent benefits. This position will be onsite, supporting the Facilities Service Branch in Kansas City, MO.

***Applicants must posses a current and active DoD security clearance in order to apply.

The GIS Analyst role facilitates user access and workflows within the Enterprise GIS environment. The GIS Analyst will provide baseline knowledge of GIS user workflows within hosted GIS desktop software and web-based software. This role will work with various teams to meet the client requirements, manage user access and accounts, troubleshoot issues, provides support information and documentation. This role will communicate directly with end users by phone and email to gather information and suggest potential fixes. This role will have an escalation path for technical issues to the Middleware and Database teams. The ideal candidate will have a strong IT/technical background including 2+ years of Enterprise GIS experience, and a working knowledge of geospatial analysis using Esri and other industry standard tools.

Responsibilities

• Provide technical support and customer service to end users in an ArcGIS
• Enterprise environment through phone and email
• Experience creating web mapping applications using Web App Builder
• Experience publishing web maps, apps, and services in Portal for ArcGIS environment
• Experience updating existing web maps and web apps
• Knowledge of Web AppBuilder for ArcGIS, Collector for GIS, ArcGIS GeoEvent
• Server, ArcGIS Pro, Survey 123, Operations Dashboard, Insights and ESRI
• Story Maps
• Work directly with end users to facilitate their workflows and conduct troubleshooting of technical issues.
• Document new user requirements and requests in ticketing system. Track all work utilizing enterprise systems and tools.
• Work within Software Development Life Cycle (SDLC) framework.
• Perform user account management in Active Directory. Manage user file permissions. Manage and track system access and security documentation.
• Provide support for commercial off the shelf technologies and custom applications within the enterprise environment.
• Provide Tier 1 support for users of ArcGIS Desktop, ArcCatalog, and other applications in a Citrix environment. Document issues in tickets for escalation to other resources as necessary.
• Demonstrate proficiency with GIS data structures, desktop workflows, web map services.
• Demonstrate experience with Portal for ArcGIS applications and workflows.

Qualifications

• US Citizenship is required.
• Must be able to obtain and maintain relevant security credentials as determined by the customer to access the worksite and computer systems 5+ Years Experience Utilizing or Supporting ESRI ArcGIS
• Esri ArcGIS Enterprise (Portal for ArcGIS, ArcGIS for Server, ArcGIS Data
• Store, ArcSDE) 10.6.1
• Esri ArcGIS Desktop/ArcCatalog 10.6.1
• Citrix XenDesktop 7.5
• Microsoft Windows Server 2016

Work Environment / Physical Demands:

• Usual office working conditions.
• Required to sit for long periods of time.
• Some light physical effort may be required.
• Ability to communicate verbally and in writing effectively.
• Contractors are required to be present during core hours.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Job Type: Full time/Exempt

Security clearance: Secret (Required)

The health and safety of our employees and their families is a top priority. With the continuing impacts of COVID-19 around the world, we are taking action to protect the health and well-being of our colleagues and maintain the safety of the communities where we operate.

United Support Services, Inc. is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.