Essential Functions:

• Anticipates the needs of the Key Account Solutions Team.
• First point of contact for customers’ needs and must appropriately communicate needs to supervisor or other departments.
• Fosters an open line of communication via phone and email with team members and customers.
• Administrative support responsible for following up with internal/external customers.
• Assists the Key Account Solutions Manager and Implementation Coordinator in the management of new accounts.
• Manage tasks from the beginning to the end.
• Manage and maintain the portfolio of each assigned account to assure we have current and accurate data.
• Partners closely with multiple groups and departments.
• Creates a wide variety of weekly, monthly, and quarterly special reports, for internal/external use.
• Researching cause of concerns internally with the ability to find resolutions independently.
• Ability to independently research and resolve complex customer’s issues.
• Ability to analyze data to provide recommendations to both internal/external customers.
• Take lead role in identifying process improvements to better serve our customers.
• Orchestrate meetings as needed to communicate the needs and requirements of your assigned customers.
• Other duties as assigned

Supervisory Responsibilities

This job has no supervisory duties.

Education and Experience

• 2+ years of administrative experience
• Bachelor’s degree preferred
• Proficient in Microsoft Office and related software
• Independent and self-motivated
• Excellent verbal, written, and communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to connect, partner, and build relationships with management in multiple departments
• Ability to work flexible hours/overtime
• Ability to multitask

Working Environment:

• There are no special physical requirements for this position.
• General office conditions
• Some light lifting and bending
• Periods of sitting

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)