Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

Job Highlights

The Program:

Make a difference in Washington State by joining L&I as an Office Assistant 3. In this role, you’ll work in the Crime Victims Compensation Program which works to reduce the financial hardship for victims of violent crime by providing benefits to eligible victims.

You’ll support claims adjudication staff and law enforcement records coordinators by timely establishing new crime victim claims and requesting police reports. Additionally, you’ll review crime victim applications for completeness, enter in sexual assault exams into ETK (Entellitrak) and LINIIS for the billing staff, and follow up on requested information.

Some of what you’ll do:

• Reviews crime victim applications for completeness.
• Determines if further information is needed to establish a claim and if so, take appropriate action. Verifies whether the application has the legally correct signature or sufficient crime information.
• May need to contact the applicant, legal guardian, medical provider, DSHS, funeral home, or law enforcement agency for information by email, phone, or letter and follow-up for a response. Prioritizes applications for homicides and issue letter of condolence for the Program Manger’s signature.
• Inputs required information into ETK.
• Reviews crime information for correct law enforcement agency contact information.
• Sends request for police reports via secured email or FAX. Follows up on requested information via phone, email, or letter.
• Keys in Sexual Assault Exam Information.

REQUIRED:

AND

• Two years of customer service or clerical experience.
• Be able to type 40 wpm with 98% accuracy

• Review documents for pertinent information.
• Communicate effectively in writing and in speaking with the customer in mind. Explain in easy to understand language work-related information to customers unfamiliar with the topic or process. Listen to the customer with understanding and empathy.
• Manage and organize a high volume work load with sustained focus and be able to meet time frames.
• Establish an average of 25 new claims a day with 98% accuracy.
• Must be able to review graphic law enforcement information.
• Use computer applications proficiently, such as WORD, email, the Internet and other computer technologies required to perform the job.
• Must be able to read imaged documents with varying fonts and challenging handwriting.
• Must be able to use hands and fingers continuously for keying in information.
• Maintain confidentiality of crime victim information.

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

State employee who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

Per Governor Inslee’s Directive 22-13.1, state employees must be fully vaccinated effective November 4, 2022. Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified by Human Resources prior to your first day of employment. Please contact Haleigh Missildine (she/her/hers) at miso235@lni.wa.gov if you need information on medical or religious accommodation.

For this position, telework is permitted full time. The assigned duty station for this position is Tumwater, Washington.

For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

Application process

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the mandatory and desirable qualifications described in the announcement.

Please include the following documents with your application:

• A cover letter describing specific qualifications.
• A current resume detailing applicable experience and education.
• A list of at least three professional references with current telephone numbers.
• A recent typing test with 40 wpm and 98% accuracy. Click HERE for an online certificate typing test option.

Please do not attach or place any information about your vaccination status, including listing the governor’s mandate as a reason for leaving employment, within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

Other information

• A job offer is contingent upon completion of a background check that includes a criminal record review.
• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.
• Applicants selected to move forward in the hiring process will be contacted by email to schedule a skills assessment. Assessments are proctored remotely via Zoom or Microsoft Teams.

Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact Haleigh Missildine (she/her/hers) at miso235@lni.wa.gov.