Description

Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

An excellent opportunity awaits a skilled administrative and clerical assistant. As an Office Assistant 3 for the Pension Benefits and Social Security Offset Unit in the Insurance Services, you will assist and provide support to those who are providing payment of benefits to injured workers who are totally or permanently disabled or have died as a result of an industrial injury or occupational disease.

Duties

Some of what you will do:

• 
  Process data-entry requirements and initiate pension reserve records in the pension-benefit payment system.
• Maintain recipient benefit flows by reviewing annual entitlement.
• Update and process changes to records.
• Provide excellent customer service to callers on the multi-line telephone queue by answering questions and taking messages.
• Participate in peer-to-peer quality assurance reviews to ensure accuracy of data entry.
• Provide word processing support for adjudicative staff.

Qualifications

Required:

• High School Diploma, GED, or equivalent.
• Minimum of two (2) years’ customer service experience.
• Ability to type 40 words per minute, accounting for errors.
  • When applying, please provide an online typing assessment, ensuring it includes net WPM and shows a minimum of 5 minutes in length. To see a typing assessment that meets the requirements visit www.typing.com/student/tests Select and take the 5-minute assessment. Take a screen shot of your result, save, and attach during the on line application process. Please do not send a link.

Desired:

• Experience working with a multi-line telephone queue system.
• Intermediate computer skills to include working knowledge of MS Word, Excel, Outlook, PowerPoint.
• Knowledge of proper business correspondence construction, including grammar and layout.
• Excellent verbal and written communication skills.
• Competent in performing multiple competing priorities and returning to incomplete tasks.
• Prior experience with process improvements.

Supplemental Information

Things You Need To Know

To help you maintain a proper work-life balance, L&I offers flexible custom work schedules.

State employee who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

Application Process:
The top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the mandatory and desirable qualifications described in the announcement.

Please include the following documents with your application:

• A cover letter describing specific qualifications.
• A current resume detailing applicable experience and education.
• A list of at least three professional references with current telephone numbers.
• Online typing assessment, ensuring it includes net WPM and shows a minimum of 5 minutes in length. www.typing.com/student/tests

Please do not attach or place any information about your vaccination status, including listing the governor’s mandate as a reason for leaving employment, within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

Other Information:

• A job offer is contingent upon completion of a background check that includes a criminal record review.
• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented by the ¬Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.

Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Veterans preference
Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please blackout any personally identifiable data such as social security numbers. For further information please contact us at: jobs@lni.wa.gov

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency please contact lamw235@lni.wa.gov .