Description

• 
  Train staff in all aspects of child support collections and enforcement
• Review work and explain child support laws and procedures
• Audit work and workflow to meet Federal and State guidelines
• Make critical casework decisions such as initiating, preparing, signing, and serving administrative and legal support enforcement actions
• Establish Administrative Child Support Orders by researching and locating income information
• Analyze, interpret, and apply State, Tribal, Federal, and International laws pertaining to paternity determination
• Maintain technical expertise amidst constant changes in laws, policies, and procedures in order to be a resource for the team
• Negotiate debt repayment terms
• Calculate complex financial and medical child support obligations and arrearages
• Assist with developing and implementing training plans and performance management plans
• Assist walk-in customers
• Act on behalf of the supervisor in their absence

What we are looking for:

• Knowledge of State statutes and Federal regulations, legal rights, and remedies in support enforcement
• Ability to train, multi-task, prioritize workload, and be responsive to change
• Knowledge of paternity proceeding, accounting and collection practices
• Verbal and written communication skills that will support case management skills for a large, growing, and diverse caseload
• Customer service skills
• Ability to learn and navigate new programs
• Ability to work independently and develop training plans for new and long term staff
• Investigative and interview skills to find information from various sources

Who should apply?
Professionals who have 2 years of experience as a Washington State Support Enforcement Officer and one of the following:

• 2 years of college-level coursework and 2 additional years of experience related to child support enforcement and/or debt collection
• Or, BA degree
• Or, an additional 4 years of full-time debt collection work experience

Interested? Please include the following with your application:

Include a cover letter with your application explaining: How you see the role of an SEO3 in relation to leadership and how you, in your role as a lead worker, would influence the overall productivity and morale of the team

• Three professional references with current contact information
• Resume

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Note: Employees of the Department of Social and Health Services (DSHS) are required to be fully vaccinated against COVID-19 as a condition of employment. Any offer of employment is contingent upon verification of your vaccine status. Please note medical or religious accommodation may be available once an offer of employment is made.

Questions? Please contact Elly Price via email at elly.price@dshs.wa.gov reference 06154.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.