$14.75/Hour

JOB SUMMARY: Assist with guest service and daily operations of a hotel front desk.

As our employee, you receive extremely affordable employee housing, discounted meals, employee discounts to explore other Xanterra properties and a generous benefits program for eligible employees.

• Continually focus on providing exceptional guest service as a primary goal at all Xanterra South Rim lodge front desks, both in how work is conducted and when interacting with guests.
• Resolve all problems and complaints to guests’ satisfaction as quickly and efficiently as possible.
• Assist assigned GSAs in resolving discrepancies and balancing; report outstanding discrepancies to Desk Manager or Assistant; approve adjustments and paid outs following established guidelines.
• Monitor the flow of information from shift to shift and day to day through the use of verbal communication, shift reports and desk notebook. Keep the Front Office Manager aware of all situations.
• Supervise and control rooms throughout shift to prevent double bookings, sleepers, and other room errors. Report out of order rooms to Maintenance and Front Desk Manager.
• Direct the selling of rooms with special attention to up selling or discounting whenever needed.
• Assist in the blocking, pre-registration and registration of all tours, VIPs and any other special attention guest.
• Assist in the training and supervision of incoming GSAs; constantly monitor GSAs performance and appearance, report to Desk Manager as necessary.
• Follow up in all areas of desk operation i.e. Maintenance, Housekeeping, Fire/Security, Sales questions and guest requests.
• Adhere to, and enforce, all Xanterra South Rim and NPS policies.
• Other duties as assigned.

• Six months experience in a high volume Guest Service position (Hotel, Retail, Medical Office, Front Office, etc.).
• Ability to train, mentor and monitor new employees.
• Previous experience with Computers, Typing, and basic software (Microsoft Outlook, Word, Excel, etc.) Previous Opera experience preferred.
• Previous high volume cash handling and credit card processing experience.
• Ability to interact in a professional and courteous manner with a broad cross-section of guests.
• Previous Leadership experience preferred.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.