Lead Supervisor/Customer Service Job at ABM Industries, Inc.
The Lead Supervisor will manage assigned facility, and the hourly workers assigned to the facility. Specific responsibilities include work scheduling of all personnel, establishing work standards, conducting site evaluations, audits, overall inventory/equipment usage, overtime control, employee performance appraisals, troubleshooting/problem solving, orientation, training of custodians and support personnel, customer relations, and special project work as requested.
- Demonstrate quality leadership in meeting performance plans.
- Demonstrate and promote company culture, values, and management philosophy.
- Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements as related to the custodial contract are being satisfied.
- Control expenses within area of responsibility.
- Develop and recommend custodial operating budget and ensure the department operates within budget.
- Evaluate and justify supplies, equipment, and purchases as needed.
- Plan, organize, direct, coordinate, and supervise functions and activities of the department.
- Establish custodial work standards and flow.
- Ensure compliance with regulatory agencies.
- Maintain an environmen that is sanitary, attractive, and in orderly condition.
- Other tasks as assigned.
Minimum Requirements:
- Excellent interpersonal skills.
- Demonstrated proficiency with general business acumen.
- Strong service/quality attitude.
- Ability to analyze and interpret financial and other data.
- Ability to plan, organizes, prioritize, and achieve effective time management.
- Ability to work well under pressure and meet established goals and objectives.
- Strong public speaking skills.
- Sense of urgency and ability to meet deadlines; self-directed.
- Motivate and train staff.
- Strong computer skills to include Microsoft Office, Windows, and Power Point.
- Experience managing custodial/janitorial operations preferred.
Job Type: Full-time
Pay: $30.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Weekend availability
Ability to commute/relocate:
- Portland, OR 97218: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 1 year (Required)
Work Location: One location
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