Leadership Trainer Job at StubHub
The Role:
We are seeking an experienced Leadership Trainer to support the ongoing development of new and existing Supervisors and Managers in our Global Customer Service organization. This role would be responsible for creating, developing, training, and measuring the effectiveness of Leadership Training.
Job Responsibilities:
- Develop and deliver engaging and inspiring training which could be instructor-led trainings (ILT) in person, virtual training, or eLearning training, focused on developing our new and existing people leaders to drive team effectiveness, development, and performance.
- Drive continuous improvement in training and delivery processes by soliciting feedback and learning from peers, trainees, and leadership.
- Collaborate with other StubHub learning specialists on a continuous cycle of feedback and improvement to update facilitator guides and training content.
- Mentor and coach others to improve their craft while being open to feedback and coaching to enhance your own skill set.
- Develop and administer training assessments to measure the effectiveness of training.
- Work on special projects and additional duties as assigned.
Skills:
- Works autonomously while maintaining a high level of transparency in work.
- Demonstrates mutual respect and openness to diverse viewpoints.
- Has strong interpersonal, organizational, and communication skills (written & verbal).
- Effectively collaborates and communicates with those in all levels of the organization.
- Has strong business acumen, and can synthesize complex information from multiple sources into a clear concise narrative.
- Maintains a positive outlook supporting and inspiring others around them to see the vision and motivate others to deliver on the desired outcomes.
- Provides trusted consultancy leadership, in a large, complex, and diverse global organization.
- Relentlessly prioritizes and delivers outcomes with a solution-oriented and global mindset.
- Demonstrates reliability and follow through on commitments.
- Is a self-starter, extremely well organized, and able to manage multiple assignments, projects, and meetings.
- Shows a drive to innovate, learn, and adjust to meet the needs of the business.
- Experience using Microsoft Office Suite, Google Apps, Articulate, Vyond, and Piktochart.
Basic Education and Requirements:
- BS/BA degree or equivalent work experience.
- Minimum 4 years of training and 4 years of leadership experience managing teams effectively.
- Experience with large-scale contact centers, global operating environments, or eCommerce / Tech is preferred.
- Enthusiastic and dynamic teammate willing to lean in and support others.
- 5-10% travel may be required.
StubHub is on a mission to give the world the freedom to connect to powerful live experiences no matter where they are, whenever they want. Whether it's Harry Styles, the Yankees, Billie Eilish or Real Madrid, we're here to give fans the access to the live entertainment they love. That means we must power the destination for every type of live event fan to unlock the transformative live experience that’s right for them. We are their ticket to unforgettable memories – the crack of the bat, the first guitar chord or drum tap, the roar of the crowd at the championship winning goal, the joke that makes their belly ache from laughter. To do this, we must have the most premiere industry partnerships that deliver more seamless integrated solutions and aggregate the widest event catalogue, know our customers to design more personalized discovery of that very catalogue and get that fan into the event of their dreams so they keep coming back. Daily innovation is at the crux of how we do this and a passionate team that rigorously prioritizes the most results-oriented work they can deliver is what gets it done and keeps us leading the industry.
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