Proficiency with Microsoft Office (Excel, Word, PowerPoint) and Outlook
High School diploma or GED
Strong verbal and written communication skills
Authorized to work in the U.S. or Canada as applicable without sponsorship
Ability to lift 20+ lbs. and stand or walk for a full shift
Proven ability to work with minimal direct supervision and to prioritize and manage
time effectively in a dynamic and often ambiguous environment

The Learning Trainer works with Operations Managers, Area Managers, Production
Assistants and Associates. The Learning Trainer is responsible for the execution of
associate onboarding programs, providing a welcoming, exciting, and engaging new
hire experience. The Learning Trainer constantly improves the long-term capabilities
of the area to which he/she is assigned.
The ideal candidate will measure production quality and quantity and applies learning
tools to improve both. The Learning Trainer maintains expert-level knowledge in at
least two production departments; evaluates and improves processes within work
areas; refines learning tools and techniques across the FC; assists in measuring the
effectiveness of learning; measures impact of his/her development efforts; improves
Associates' job-related skills; develops, maintains and applies learning tools (methods,
checklists and skill building agreements) to encourage Associate development.
Supports the updating of SOPs and SOP certification of Associates and managers;
assists in driving success of peak and non-peak training plans.
Interested candidates should demonstrate the following competencies
Excellent communication skills

• Comfortable speaking in front of a group and one-on-one
• Able to give and receive feedback effectively
• Drives learning success by checking for understanding (able to recognize when a

group or individual is lost and needs more attention)
Ability to follow up

• Always meets time commitments and deadlines, is goal oriented
• Provides Leadership with insights and progress updates

Proven people skills – ability to work well with others

• Works hard for the success of others, constantly remains “customer obsessed”
• Demonstrates a positive “can do” demeanor and has fun and gains energy from

working with others

• Is an active listener

Is a technical expert

• Demonstrated ability to consistently function at 100% of expectations
• Understands upstream and downstream impacts
• Is able to use resources to expand knowledge and can answer tough questions

Key job responsibilities
Lead training and/or start of shift meetings for a group of 20+ Associates. Maintain
expert-level knowledge in at least two production departments; evaluate and improve
processes within work areas; refine learning tools and techniques across the FC. Assist
in measuring the effectiveness of training; develop, maintain, and apply learning to
encourage Associate development. Drive operational mechanisms to ensure an
exceptional and reliable onboarding experience. Execute a consistent, best-in-class
new hire experience in a rapid and complex changing work environment. Use a handson-approach to facilitate Associate onboarding curriculum that engages and excites
newly hired employees in a welcoming and supportive environment. Support the
updating of SOPs and SOP certification of Associates and managers. Giving and
receiving effective feedback.

Prior training, teaching or presentation experience to include experience facilitating
training using various training modalities
Previous experience as a Learning Trainer or PA
Willingness to work different shifts
Shift hours for this position may be different from the standard production shifts
Willingness to work in different areas as required by training needs
Excellent attendance
Understanding of customer fulfillment processes and flow
Candidates must be organized and able to handle multiple and changing
projects/priorities
Willingness to participate in, and support the Operational Excellence initiatives
Amazon is an Equal Opportunity Employer

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


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