Salary

$4,528.00 - $6,068.00 Monthly

Location

City of Santa Cruz, CA

Job Type

Regular Full-Time

Department

Library

Job Number

23-053B

Closing

1/12/2023 5:00 PM Pacific

The Position

There are currently three full-time vacancies working 40 hours per week for Library Assistant III for the Santa Cruz Public Libraries._ There is one full-time position at the Felton Branch, one full-time position at the Scotts Valley Branch, and one full-time position at the Downtown Branch in Santa Cruz; _however, the eligibility list from this recruitment may be used to fill other full- and part-time Library Assistant III vacancies at other branch locations throughout the Santa Cruz Public Library System during the life of the list. The eligibility list established from this recruitment is valid for up to one year from the date established unless the list is extended or abolished by the Human Resources Director.

Under general supervision, a Library Assistant III is a skilled paraprofessional that requires competency at the Library Assistant I and II levels plus advanced paraprofessional knowledge, skill, and ability. The Library Assistant III is responsible for the basic, daily operations of a library branch, specialized services or performs as assistant branch manager under the Library Assistant IV at the downtown branch.

For information on the Santa Cruz Public Libraries and the various branch locations within the Library System visit Santa Cruz Public Libraries' Website (santacruzpl.org).

Recruitment #23-053B

Selection Timeline: (Note: The following process may be changed as deemed necessary by the Human Resources Director.)

• On Thursday, 01/12/23 recruitment will close. All application materials must be received by the Human Resources Department by 5:00 pm; postmarks are not accepted.
• To apply, submit:

• Application - online application only. Resumes are not accepted in lieu of filling out the application form completely. Click the Apply button to begin the online application process.
• Response to supplemental questions - will be a primary tool in the evaluation of your qualifications for this position. Any work experience described here must also be included in your employment history on the main application.

• Week of 01/16 and 01/23/23: Applications will be competitively screened based on the minimum qualifications for this position.
• Once all applications have been reviewed, applicants will be notified of their status in the recruitment and interviews will be scheduled. The examination process may include an interview, written exam, and/or performance exam.

NOTE: City HR offices will be closed from 12/26 to 01/06/23.

Typical Duties

(May include, but are not limited to, those duties listed below.)

• May be responsible for opening and closing the library facility and for securing the facility, its contents, and premises.
• Assists patrons with any routine activity associated with being in or using the library.
• Provides direct service to the public in finding information in the branch and using collections, computers, and equipment in the library.
• Performs a broad range of tasks in operating the branch such as scheduling staff and handling basic patron, facility and equipment issues.
• Assists in the selection of staff, supervises staff, and conducts performance planning and evaluation of staff.
• Is a member of the Public Services Team and as such is responsible for working with the division manager and facilities staff to insure the well-being of the occupants and facility.
• Coordinates with other library staff for services and programs.
• Provides constructive input and feedback within the library system concerning the needs of the public and the effectiveness of services and programs.
• Operates various office machines, computers, and audio visual equipment as required.
• Assists the public with using the virtual branch and its services, such as online question help, online search help, and search consultation by appointment.
• Performs all circulation tasks such as checking-out and checking in materials, retrieving holds, shelving, filing, arranging items in order, processing requests and interlibrary loans.
• Provides paraprofessional-level question-answering and information discovery assistance to the public
• Provides readers’ advisory and consults with librarians for readers’ advisory assistance.
• Efficiently refers questions to librarians from the public according to guidelines.
• Performs follow-up for questions and completes transactions with patrons.
• Efficiently searches the online resources of the library to connect library users with library resources.
• Retrieves, copies, faxes, emails, and otherwise transmits information as part of the question-answering process.
• Performs and oversees customer account transactions including account registrations, fines and fees, the resolution of account disputes and the negotiation of payment plans.
• Performs targeted needs assessments under the general supervision of a professional.
• May direct the work of volunteers.
• Collects prescribed service-area data.
• Responds to community concerns.
• Analyzes service-area data and provides findings, conclusions, and recommendations.
• May perform any duties of the Library Assistant II.
• Performs other related duties that may be reasonably expected as part of this classification.

WORKING CONDITIONS
The position requires frequent sitting, walking, standing, reaching, stooping and repetitive use of hands in the performance of daily activities. Crouching, grasping and twisting is required in the performance of weekly activities. Occasional climbing, working overhead, pushing and pulling, and finger dexterity is required. The position requires near and far vision and normal hearing in the performance of daily activities. The need to lift up to 25 pounds on an occasional basis is required.

Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Minimum Qualifications

The minimum qualifications for Education, Experience, Knowledge, Skills and Abilities are the following:

*
Education and Experience: *

• Bachelor’s degree; and
• Two (2) years of experience at the Library Assistant II level including one (1) year of experience in the area of assignment and which includes two (2) years of lead experience OR two (2) years lead experience in another customer service environment. (Completion of the City of Santa Cruz Employee and Leadership Development program may be substituted for (1) one year of lead experience).

OR

• High school diploma or tested equivalent; and
• Four (4) years of experience at the Library Assistant II level including two (2) years of experience in the area of assignment and which includes two (2) years of lead experience OR two (2) years lead experience in another customer service environment. (Completion of the City of Santa Cruz Employee and Leadership Development program may be substituted for (1) one year of lead experience).

In addition to those required of Library Assistant II:

Knowledge:

• Advanced working knowledge of library routines, procedures, and services in the assigned area.
• Basic computer operations needed to access library applications software and productivity tools.
• Concepts and issues concerning the appropriate use of technology by different user groups.
• Practiced knowledge of the information resources of the library system.
• Basic legal issues including user privacy, confidentiality, and copyright.

Skills: In addition to those required of Library Assistant II:

• Adept at using Microsoft Office programs including Word and Excel and Google Docs.

Abilities: _ In addition to those required of the Library Assistant II: _

• Transfer information gained from training into the work place.
• Assist and train users to operate public equipment, connect to the internet, utilize library software applications, and access library services from remote locations.
• Instruct users in basic research procedures, including use of the library’s catalog, general database, and web searching, and locating materials in the library.
• Perform basic troubleshooting of technical problems, and resolve or appropriately refer those problems.
• Access and use basic assistive technologies, where appropriate, to ensure that all users have equitable access to technology.
• Multi-tasks in interacting with the public on the telephone, online, and in person while using the computer to search for information and guide the patron in a search as necessary.
• Make evaluative decisions when referrals are necessary, and use appropriate referral procedures.
• Use good judgment in handling difficult situations.

Licenses and Certificates

• None required.

DESIRABLE QUALIFICATIONS

• Fluency in Spanish, an Asian language or sign language.

Career Ladder

• Director of Libraries
• Manager System Services and Support
• Library Division Manager
• Librarian II
• Librarian I
• Library Specialist
• Library Assistant IV
• Library Assistant III/Library Information Specialist
• Library Assistant II/ Bookmobile Library Assistant
• Library Assistant I

SALARY* - *This classification has a nine-step salary range. Appointment may be made commensurate with experience. See the Supervisory MOU documents on the City website for details.

APPOINTMENT_ - _Any candidate selected by the appointing department may be required to pass a pre-employment medical exam administered by a City-selected physician before hire to non-sedentary positions. Prior to starting work, all newly hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment. Candidates must present documentation verifying authorization to work in the United States and take a loyalty oath as required by the State of California at the time of hire. Appointments to regular positions are subject to a six-month probationary period which is considered a part of the selection process. Probationary employees may be terminated without recourse during this period. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing.
LEAVE
Vacation – 80 hours/year up to 5 years, 120 hours/year 6-10 years, plus 8 hours for each year after 10 years up to a maximum of 160 hours/year.
Sick – 12 days/year
Holidays – up to 11 days/year
Floating Holidays - 24 hours per year

INSURANCE – (available to employee and eligible dependents)
Medical – Depends on plan selected; City generally pays 95% of the cost of coverage. Participating members make an additional $35 contribution per pay period towards health care benefits.
Dental, Vision, Employee Assistance Program – City currently pays full cost of employee and family coverage.
Life – City provides a $20,000 life insurance policy.
Long Term Disability – City provides a long term disability plan.

RETIREMENT
All new regular employees become members of PERS. Public Employees' Retirement System (PERS) 2% @ 62 (3 year average). Prior PERS membership may affect retirement formula. Employees contribute 11.25% of their salary to PERS on a pre-tax basis. An employee is vested after 5 years of membership. No Social Security is withheld.

ADDITIONAL BENEFITS (not all inclusive)
457 Deferred Compensation Plan
Accident Protection Insurance
Bilingual Pay
Cancer and Critical Illness Insurance
Direct Deposit
Discount Bus Passes
Flexible Spending Plans for Health & Dependent Care
Longevity Pay (after 10 years and 15 years)
In lieu Medical Reimbursement of $200 /month
Shift Differential
Supplemental Life Insurance
Tuition Reimbursement

The information included in this announcement is subject to change and does not constitute an expressed or implied contract.

Agency
City of Santa Cruz

Address
809 Center St., Room 6

Santa Cruz, California, 95060

Phone
831-420-5047
831-420-5250

Job Type: Full-time

Pay: $4,528.00 - $6,068.00 per month

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