License & Permit Specialst III Job at Dept of State Health Services
Dept of State Health Services Austin, TX 78756
$2,910 - $4,594 a month
The EMS Licensing and Permit Specialist will perform complex licensing work. Receives, processes, and analyzes applications and supplemental documentation relating to EMS licensing and certification of EMS personnel, educators, providers and first responders. Ensuring applicants follow
applicable policies, rules, and laws. Work involves receiving, reviewing, approving, and entering applications into data systems; communicating with applicants; creating correspondence; and providing technical assistance to customers, applicants, the public, and internal staff concerning EMS licensing. Works under moderate supervision and latitude for the use of initiative and independent judgment reporting to the EMS licensing unit manager.
applicable policies, rules, and laws. Work involves receiving, reviewing, approving, and entering applications into data systems; communicating with applicants; creating correspondence; and providing technical assistance to customers, applicants, the public, and internal staff concerning EMS licensing. Works under moderate supervision and latitude for the use of initiative and independent judgment reporting to the EMS licensing unit manager.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. This position may be eligible for some telework depending on the unit’s needs.
Licensing: Receives, processes, and analyzes applications and supplemental documentation. Informs applicants of application deficiencies, if any. Approves or denies license applications based on state agency policies, procedures, rules, and laws. Entering license and applications, payments,
and required technical data for licenses into appropriate computer applications, databases, and systems. (45%)
Customer Service: Assist customers with application and account issues.
Communicate and provide interpretations of licensing requirements,
eligibility requirements, and other information to applicants, licensees,
stakeholders, the public, and agency staff by telephone, email, and written
correspondence. (30%)
Other Duties: Prepare and distribute license certificates to licensees. Files
and archives documents in accordance with unit and agency policies.
Prepares reports as required. Attends required meetings and trainings.
Carries out other duties as assigned including but are not limited to actively
participating and/or serving in a supporting role to meet the agency’s
obligations for disaster response and/or recovery or Continuity of
Operations. Such participation may require an alternate shift pattern
assignment and/or location. May travel for functions outside of the work
location. (25%)
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. This position may be eligible for some telework depending on the unit’s needs.
Licensing: Receives, processes, and analyzes applications and supplemental documentation. Informs applicants of application deficiencies, if any. Approves or denies license applications based on state agency policies, procedures, rules, and laws. Entering license and applications, payments,
and required technical data for licenses into appropriate computer applications, databases, and systems. (45%)
Customer Service: Assist customers with application and account issues.
Communicate and provide interpretations of licensing requirements,
eligibility requirements, and other information to applicants, licensees,
stakeholders, the public, and agency staff by telephone, email, and written
correspondence. (30%)
Other Duties: Prepare and distribute license certificates to licensees. Files
and archives documents in accordance with unit and agency policies.
Prepares reports as required. Attends required meetings and trainings.
Carries out other duties as assigned including but are not limited to actively
participating and/or serving in a supporting role to meet the agency’s
obligations for disaster response and/or recovery or Continuity of
Operations. Such participation may require an alternate shift pattern
assignment and/or location. May travel for functions outside of the work
location. (25%)
Knowledge Skills Abilities:
Knowledge of office, administrative, and clerical practices, principles, and procedures.
Knowledge of correct business writing, grammar, word choice, sentence structure, spelling, and
punctuation.
Skill in the use of current computer systems and programs, including word processing, database
such as Versa Regulation (VR) or other similar client compatible software, internet, and email
Skill in composing and editing written correspondence, memorandums, reports, and forms using
Microsoft Word or equivalent word processing software.
Ability in providing quality customer service
Ability to accurately interpret public health laws, rules, regulations, policies, and procedures.
Ability to maintain confidentiality of documents, materials, and information.
Ability to communicate and express ideas clearly and accurately, both verbally and in writing.
Ability to meet strict deadlines and work on multiple projects with rapidly changing priorities.
Ability to work collaboratively with co-workers, maintaining an effective working relationship.
Ability to pass a DPS background clearance check to review criminal history information.
Knowledge of office, administrative, and clerical practices, principles, and procedures.
Knowledge of correct business writing, grammar, word choice, sentence structure, spelling, and
punctuation.
Skill in the use of current computer systems and programs, including word processing, database
such as Versa Regulation (VR) or other similar client compatible software, internet, and email
Skill in composing and editing written correspondence, memorandums, reports, and forms using
Microsoft Word or equivalent word processing software.
Ability in providing quality customer service
Ability to accurately interpret public health laws, rules, regulations, policies, and procedures.
Ability to maintain confidentiality of documents, materials, and information.
Ability to communicate and express ideas clearly and accurately, both verbally and in writing.
Ability to meet strict deadlines and work on multiple projects with rapidly changing priorities.
Ability to work collaboratively with co-workers, maintaining an effective working relationship.
Ability to pass a DPS background clearance check to review criminal history information.
Registration or Licensure Requirements:
None
None
Initial Selection Criteria:
Highschool Diploma or GED equivalent.
Experience with Microsoft Word, Excel, and Outlook.
Ability to work Monday through Friday from 8am to 5pm.
Highschool Diploma or GED equivalent.
Experience with Microsoft Word, Excel, and Outlook.
Ability to work Monday through Friday from 8am to 5pm.
Additional Information:
Ability to pass a DPS background clearance check to review criminal history information.
Applicants must work the office during the training period, which usually lasts for six months. Telecommuting may be considered depending on applicants’ abilities and the Unit’s needs.
The posted salary range is the full range for this position. Agency salary policy, budget and candidate’s qualifications will dictate final salary offer. Typically, salary offers are at or near the midpoint of the range, depending on qualifications or other factors.
Ability to pass a DPS background clearance check to review criminal history information.
Applicants must work the office during the training period, which usually lasts for six months. Telecommuting may be considered depending on applicants’ abilities and the Unit’s needs.
The posted salary range is the full range for this position. Agency salary policy, budget and candidate’s qualifications will dictate final salary offer. Typically, salary offers are at or near the midpoint of the range, depending on qualifications or other factors.
MOS Code:
0111, 3A1X1
0111, 3A1X1
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.