Ushers serve as the primary point of contact for patrons once they enter the Lincoln Theatre. They act as hosts – providing direction to seats, answering questions, and facilitating conflict resolution. They work in conjunction with security staff and report to the house manager.
DUTIES :
- Greet patrons as they enter the venue; make them feel welcome
- Direct patrons to seats for reserved seating shows
- Assist patrons in finding seats during general admission shows
- Assist patrons in need of accessible seating
- Answer or find the answer to any patron questions
- Act as eyes and ears – report any concerns to security or management
- Enforce house policies, such as photography restrictions
- Clean the theatre after performances
- Perform some security functions as needed, such as controlling access to VIP seating areas
- Professional, welcoming and friendly demeanor
- Confidence in interacting with the general public on a regular basis
- Interpersonal problem-‐solving and communication skills
- Ability to listen attentively – both to instructions and to patrons’ needs
- Ability to remain focused during stretches of down time
- Willingness to take on new tasks as directed
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