Loan Assistant NBS

Loan Assistant

POSITION SUMMARY

This position will work closely with loan officers by assisting in the preparation of loan documentation for new loans, renewals, and extensions. In addition, a loan assistant will prepare for all loan closings including but not limited to working with the loan officer and third parties to ensure all necessary documentation is in place, reviewed, and acceptable. The loan assistant will also be responsible for all follow-up after the closing to insure all documentation is correctly executed and all collateral documentation is properly perfected. This position will work closely with the loan officer to clear up any outstanding technical exceptions and to keep all loan files clean and up to date. Also, the loan assistant will work closely with customers helping them with loan and other bank product related questions. The loan assistant will also look to cross-sell bank products when appropriate and be a resource for customers in helping them find solutions to their financial product needs.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Have a sense of urgency and professionalism in all aspects of the position.
  
  
  
• Order third party documentation (i.e. flood certifications, credit reports, title work, lien searches).
  
• Request appraisals to be ordered from Appraisal Review.
  
  
  
• Request and review all documentation needed prior to preparation of loan documents.
  
  
  
• Prepare loan and modification documents timely and accurately.
  
  
  
• Work with loan officers to keep up with all loan maturities in a timely manner.
  
  
  
• Work with loan officers to correct or rectify any technical exceptions in a timely manner.
  
• Regular use of fax, copier, and scanner.
  
  
  
• Explain, promote, and cross sell bank products and services.
  
  
  
• Accept loan payments and handle loan transaction requests.
  
  
  
• Respond promptly to customer requests, problems and needs.
  
  
  
• Handle customer transactions efficiently and accurately.
  
  
  
• Adhere to all governmental regulations and bank policies and procedures as directed.

• Assist lenders and loan assistants in answering phones.

• Maintain a positive attitude and working relationship with all team members and customers.
  
  
  
• Maintain good punctuality and attendance to work.

POSITION QUALIFICATIONS

Competency Statement(s)

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Relationship Building - Ability to effectively build relationships with customers and fellow team members.
• Accuracy - Ability to perform work accurately and thoroughly.
• Reliability - The trait of being dependable and trustworthy.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Adaptability - Ability to adapt to change in the workplace.

Education : High School Graduate or General Education Degree (GED)

Experience: One year of banking experience required with additional account opening and loan processing experience preferred.

PHYSICAL DEMANDS

Other Physical Requirements

Vision (Near, Distance, Peripheral, Depth Perception)

Sense of Sound (Must be able to hear customers and staff talk, hear alarms, etc)

WORK ENVIRONMENT

An office environment in a controlled atmosphere building

Education : High School Graduate or General Education Degree (GED)

Experience: One year of banking experience required with additional account opening and loan processing experience preferred.