The Loan Servicing Representative processes all consumers loan servicing job duties and requirements according to regulations and Langley policies and procedures. This representative processes all collateralized loan titles to secure Langley as first-lien holder. This representative maintains title records at the level of protection mandated in the organization’s policies and procedures of Records Management and Retention. The Loan Servicing Representative provides critical information for insurance claims and supports Langley ancillary loan programs. Will also post payments for the credit union and performs account maintenance functions such as loan modifications and deferments and prepares collections and loan servicing reports and all functions that support the center.

Essential Functions, Duties, and Responsibilities:

• Performs all title record maintenance through title vendor.
• Processes insurance claims for damages and total losses.
• Posts timely and accurate loan payments, credit bureau disputes, and SCRA requests.
• Performs file maintenance in loans in accordance with company policies and procedures.
• Processes all loan modifications and deferments.
• Processes credit bureau disputes through the e-Oscar portal once certified.
• Performs research and administrative duties in response to requests to GAP and Warranty from internal and external sources.
• Performs tracking and follow up for all Langley vehicle collateralized loans.

Qualifications:

• One-year related experience in business collateralized title processing or loan servicing.

Keys to our Success:

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassador – Demonstrates a passion for Langley’s vision, encouraging diversity, equity and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learner – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)