Who We Are...
Founded in 1917 as a street corner newsstand in Florence, Alabama, Books-A-Million, Inc. has grown to become the premier book retailing chain in the Southeastern United States, and the second largest book retailer in the nation. Based in Birmingham, Alabama, the company currently operates more than 260 stores in 32 states and the District of Columbia. In addition to its primary retail component, the corporation includes 2nd & Charles-a buy, sell, and trade new and used goods retailer; American Wholesale Book Company (AWBC)- a book wholesale and distribution subsidiary; Joe Muggs Coffee- a coffee and espresso bar operating mostly in Books-A-Million stores; Yogurt Mountain- a self-serve frozen yogurt retailer and franchisor; Preferred Growth Properties (PGP)- an acquisition, design, development, leasing, and management of retail properties; and last but not least, our e-commerce division operating as BOOKSAMILLION.COM.

Our mission at Books-A-Million is to take care of our associates, customers, and stakeholders. Our standards are to provide a warm, genuine, and friendly experience, making our customers' needs our first priority. We develop and empower our associates to represent our organization passionately and positively through mutual respect; and we create and maintain an energetic environment that fosters loyalty to our brand. Join the BAM FAM and create a great career.

Job Description

Your job supports the company’s Loss Prevention Program. You will be responsible for supporting the Loss Prevention team by managing all investigation reporting programs which will lead to effective and efficient investigations. You must be detail-oriented and have extensive knowledge and experience with Microsoft Excel. You must be comfortable with communications at all levels of retail and management. You will report to the Director of Loss Prevention.

Responsibilities and Duties

• You must possess exceptional analytical skills and quickly identify and react to negative profit eroding trends
• You will be responsible for gathering data, statistical reporting, weekly and monthly Key Metrics reporting, case management reporting, exception analysis and other special assignments
• You will maintain all LP Investigative Programs providing technical and administrative support

• You will act as a liaison with IT and the Director of LP to ensure functionality and accuracy of these data sets
• You will provide monthly and as needed updates to Exception Reporting and other LP Investigations systems
• You will alert the Loss Prevention team to any unusual activity derived from reporting or CCTV observations
• You will develop new data reports as necessary to increase the department's productivity
• You will assist LP Investigators, District Managers and Store Managers in reviewing LP reports and provide investigative assistance as requested. (Effective time Management is required)

• You will maintain the company’s restitution program
• You will be responsible for training and identification with fraud reduction in e-commerce

• You will provide a report detailing DOTCOM Fraud Losses and Chargebacks

Qualifications and Education Requirements

• Bachelor's degree from a four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience preferred.

Preferred Skills

• Excellent verbal and written communication skills
• Demonstrated problem solving abilities
• Computer proficiency with MS Office
• Ability to maintain a high level of confidentiality

Physical and Environmental Requirements

• Must be able to sit at a computer or desk for extended periods of time.
• Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
• Must be able to lift objects up to 25 lbs. with or without assistance.
• Must be able to communicate using speech, sight, and sound with or without assistive device.
• Must be able to stand, walk, stoop or crouch while performing daily activities of the job.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

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