LSC Customer Service Clerk Job at Kubota Tractor Corp
For Earth For Life
BASIC PURPOSE AND SCOPE OF POSITION
The Clerk, Loan Servicing Center supports all teams in the Loan Servicing Center by performing clerical and administrative tasks.
PRINCIPAL ACTIVITIES: This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines:
Typical call center environment.
DISCLAIMER:
The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.
Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
BASIC PURPOSE AND SCOPE OF POSITION
The Clerk, Loan Servicing Center supports all teams in the Loan Servicing Center by performing clerical and administrative tasks.
PRINCIPAL ACTIVITIES: This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines:
- Support the Loan Servicing Center teams in providing exceptional service to KCC customers and dealers in a fast-paced, omnichannel call center environment.
- Support the Late Stage Collections team in managing complex, late-stage accounts and processes including bankruptcy, legal, deceased, fraud, repossession, asset disposition and charge off.
- Demonstrate a high degree of professionalism and respect to promote a positive brand image and customer loyalty.
- Contribute to a culture that is passionate about providing an exceptional customer experience.
- Produce and mail correspondence to customers, dealers and vendors.
- Complete required documentation to assign accounts to outside counsel and bankruptcy vendors.
- Prepare documentation for the monthly charge off process.
- Assist in the disposition of assets including setting up files, placing units for sale on the auction sites, sending appropriate correspondence, collecting payment for sold units, and placing accounts for deficiency collections.
- Assist with facilitating the perfection, storage and release of titles, MSOs and UCC filings.
- Document and submit vendor invoices for payment.
- Assist Loan Servicing Center team members, other KCC departments, dealers and vendors in resolving issues as needed.
- Other duties as assigned by management.
- High school diploma or equivalent is required.
- At least 3 years of customer service or collections experience; automated dialer experience is required.
- Strong customer service and active listening skills to uncover stated and unstated needs.
- Analytical and problem solving skills.
- Ability to type 40+ words per minute.
- Basic knowledge of collection technique and Fair Debt Collection Practices Act procedures is preferred.
Typical call center environment.
DISCLAIMER:
The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.
Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.