Description

DDSHS ESA Management Analyst 4 - Organizational Support Analyst

The Community Services Division (CSD) within the Economic Services Administration (ESA) has an opportunity for an Organizational Support Analyst (Management Analyst 4).

In this role, you'll report to the Deputy Director of Headquarters Operations for CSD. The Organizational Support Analyst provides senior-level professional analyses to management, staff, and customers regarding complex issues that impact programs and policies. You will assist the Deputy Director by developing a portion of, and/or monitoring, evaluating, or coordinating assignments for social, financial, or health services programs, projects, or the program policies and procedures.

You will participate with executive leadership in developing strategies for the use of available resources, defining organizational needs and priorities, long-range planning, and establishing goals and objectives.

Some of what you'll be doing:

• 
  Collaborate with internal CSD teams and workgroups to identify existing resources and plan components including strategic competencies, recruitment, selection, onboarding, training, career development, employee engagement, inclusion, diversity, retention, and succession planning.
• Conduct and present research findings, recommendations, and feasibility studies to management regarding multidimensional issues which cross departmental lines and do not have readily available solutions.
• Serve as an expert and lead consultant to the Deputy Director and CSD Leadership Team in support and analysis of the development of CSD Headquarters operational policies and procedures and implementation and management of headquarters business operations and systems.
• Develop, oversee, monitor, track, and implement work plans, project plans, and performance metrics in support of a comprehensive and cohesive workforce plan.
• Coordinate and implement business activities to support short and long-term strategic plans.
• Serve as the lead in the development and coordination of the Headquarters Operations Organization Support.

What we're looking for:

• Knowledge of:
  • Project management principles and techniques
  • Public assistance policies, CSD procedures, and CSD Field Service Delivery in CSO/Call Center environment
  • Monitoring and evaluating program techniques
  • Process improvement facilitation techniques
  • Workgroup/Team facilitation
• Experience with:
  • LEAN principles and tools
  • Computer systems used by CSD including ACES Mainframe, ACES Online, ACES 3G, eJAS, and Barcode applications
  • Using data, technology, and research effectively to assess service delivery gaps and deficiencies
• Ability to:
  • Analyze data, develop alternative solutions, and make decisions about complex operational systems and issues
  • Communicate effectively
  • Perform under pressure; manage multiple tasks/project efficiently and effectively apply time management skills
  • Demonstrate core values of Excellence in Service, Respect, Diversity, and Accountability
  • Use independent judgment while maintaining confidentiality
• Skills to:
  • Plan and manage time effectively and identify and handle competing priorities
  • Develop innovative ideas that provide solutions
  • Actively contribute to a work environment that embraces diversity and uses diverse perspectives to enhance the attainment of organizational goals.

Who should apply?
Professionals with a Bachelor's degree in business administration, public administration, law, public health, health administration, or a related field and at least four years of experience conducting research and analyzing policies, laws, rules, or regulations or a comparable combination of graduate education and experience.

Find out more about the Community Services Division (CSD): Community Service in Action

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions about this opportunity? Please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 05813

Employees of the Department of Social and Health Services (DSHS) are required to be fully vaccinated against COVID-19 as a condition of employment. Any offer of employment is contingent upon verification of your vaccine status. Please note medical or religious accommodation may be available once an offer of employment is made.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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