The job posting is only open to current Arizona Board of Regents employees (Arizona State University, University of Arizona, or Northern Arizona University).

Under the leadership of the Dean of Students, the Office of Student Advocacy and Assistance is seeking a Manager to provide supervision, direction and guidance to team members in developing supportive action plans for students who are experiencing circumstances that are or may interfere with academic success. The Manager will manage a complex caseload in collaboration with student services and university and community partners in creating a success plan by connecting students with appropriate services and resources. The Manager will assist the Director in providing oversight of the front office administrative functions and assist in developing strategies to increase Dean of Students Office efficiencies and customer service levels. The Manager plays a critical role in the direct support of students and ensures they receive appropriate interventions, referrals, follow-up services and monitoring in order to maximize student success. This position reports to the Director of Student Advocacy and Assistance.

Generic

Dean of Students Tempe

Full-Time

EDUC OUTRCH & STDT SVCS

Arizona Board of Regents

This is not a grant funded position and is not contingent on future grant funding.

$64,000 - $68,000 per year; DOE

24-May-2023

03

• Provide case management of difficult, complex student situations involving multiple touch points across the university; to include Title IX situations.
• Manage and respond to critical incidents and crisis situations.
• Problem solve complex situations; create and implement action plans to support student needs.
• Communicate difficult and sensitive information with relevant parties in a traumainformed manner.
• Supervise, train, and evaluate assigned professional and student staff.
• Serve as the administrator for case management database.
• Assist with development and implementation of policies, procedures and objectives.
• Develop and prepare internal and external administrative reports, documents and process flows.
• Provide data collection and analysis of unit service functions as it pertains to areas of oversight.
• Assist with management of the student crisis fund.
• Achieve results that support retention efforts through effective communication and collaborative relationships with various university departments.
• Develop and deliver educational presentations designed to increase the awareness of campus and community resources.
• Represent the Dean of Students Office by serving on university committees and workgroups.
• Perform other duties as assigned.

Bachelor's degree in a field appropriate to the area of assignment AND five (5) years of related administrative experience, which includes three (3) years of supervisory experience; OR, Nine (9) years of related administrative experience, which includes three (3) years of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

• Evidence of a Master’s degree in higher education or related field.
• Experience developing partnerships, collaboration, and community relations.
• Experience in multitasking in a fast-paced work environment with attention to detail and a self-motivated work style.
• Experience in crisis management and support of students of concern.
• Experience in communicating difficult/sensitive information with relevant parties.
• Experience in problem solving and decision making; to work effectively both independently and in a team environment.
• Experience assisting others in navigating through complex systems.
• Evidence of effective communication skills.
• Experience working with Title IX and VAWA requirements.
• Experience in Maxient case management system.
• Experience in Excel and managing and interpreting data.

• Sit or stand for prolonged periods of time
• Work collaboratively across various departments within the University as well as with diverse populations and groups
• Use computers effectively – including inputting, reviewing and retrieving information, extended periods of viewing screen and using mouse and keyboard
• Use critical thinking to make decisions and/or analyze data
• Communicate effectively both orally and in writing
• Walk throughout campus for meetings or events, regardless of the weather
• Work collaboratively to achieve objectives
• Climb stairs in locations with no elevator, such as with the mezzanine level of the MU, or Irish Hall
• Ability to lift 35 lbs.

Educational Outreach and Student Services (EOSS) is committed to enrolling all qualified students at Arizona State University and assisting them in their academic success. EOSS provides a broad range of services and support to students and prospective students ranging from outreach efforts with K-12 schools, orientation programs for new freshman, bridge programs to assist the transition to a university environment, and a wide variety of services, programs and activities for enrolled students. EOSS has direct responsibility for multiple departments across four campuses, some of which include the Dean of Students, University Housing, Health Services, Counseling Services, Disability Resources, the Memorial Union, TRIO programs, Sun Devil Fitness, Student Government, Student Media, Career Services, Access ASU and others.

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

The job posting is only open to current Arizona Board of Regents employees (Arizona State University, University of Arizona, or Northern Arizona University).

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.