The Collection Manager (CM) determines and implements the appropriate strategy for managing the collection of the accounts receivable and customer claims in support of Disney businesses. The Collection Manager keeps abreast of industry, market, and business conditions. This individual will provide overviews and alerts for high-risk delinquent customers of The Walt Disney Company. The role collaborates with Disney business leaders to mitigate risk to the accounts receivables and future revenue. The Collection Manager meets with customers to discuss their business plans, credit risk, payment, and risk mitigation. The CM ensures service level agreements are met with Disney businesses. The Collection Manager ensures DWSS Credit & Collection compliance with Corporate Policy and Procedures through collection and portfolio management. This individual develops business cases and implements tools designed to foster efficiency and effectiveness. The Collection Manager establishes goals and objectives which support Disney's business strategy. Responsibilities include performance management, talent development, succession planning, and hiring – Develop Teams.

Basic Qualifications:

• 5+ years of Commercial Collection experience

• Prior Leadership Experience – Leadership

• Strong working knowledge of process flows and understanding of database systems

• Excellent communication skills, both written and verbal, including enhanced ability to negotiate effectively – Communicate Effectively

• Strong working knowledge of contracts as it relates to the management of collection

• Demonstrated ability to collaborate effectively with internal or external business leadership

• Strong working knowledge of security instruments and their intricacies and management

• Enhanced understanding of bankruptcies and other forms of business failures

• Excellent leadership, influencing & executive engagement skills - Leadership

• Advanced business presentation skills

Preferred Qualifications:

• Knowledge of business systems

• Knowledge of systematic collection tools

• Knowledge of bankruptcy and insolvencies

• Competency with the management of letters of credit

• NACM Credit Business Associate (CBA), Credit Business Fellow (CBF) Certification, Certified Credit Executive (CCE)

Required Education:

• Bachelor’s degree in Accounting, Finance, Business Administration