Basic Purpose

The Customer Insights Manager works closely with the Hain Sales, Marketing, and Category Management teams to develop and communicate fact-based analysis and insights to support Hain's category solutions and meet sales objectives.

Responsibilities

• Leverage insights from of a broad range of data sources including Stratum, Market 6, IRI, SPINS and other customer insights tools to develop selling stories, category reviews, and business reviews.
• Act as a category subject matter expert for Hain's Kroger Account Team as well as the Kroger Grocery and Drug/GM merchandising teams, possessing a deep knowledge of categories and category strategies at Kroger.
• Understand the national Hain category/brand strategy and tailor solutions for Kroger.
• Compile fact-based, actionable selling insights to improve execution in assortment, merchandising, pricing, and shelving.
• Create, prepare, and issue executive level scorecards to ensure visibility and alignment with corporately assigned KPIs.
• Conduct space/sales analysis to optimize Hain SKU/shelf presence across all Kroger divisions.
• Complete post promotion analysis to evaluate merchandising event effectiveness.
• Interpret shopper and consumer research to identify category opportunities and develop solutions that accelerate customer growth.
• Support the strategic direction for the Kroger Sales team as well as the Hain Category & Shopper Insights department through data analysis and opportunity assessments.
• Actively initiate and manage key Category Management projects in conjunction with the Kroger sales team.
• Deliver Category Management presentations to Kroger HQ partners that will foster long-term strategic partnerships and grow Hain categories at Kroger.
• Work closely with the Kroger Sales team to implement winning solutions that capitalize on market opportunities and/or solving customer issues.
• Identify key competitive initiatives and communicate implications broadly

Supervisory Responsibilities

• No direct reports.

Qualifications

• A. or B.S. degree in a related field is required.
• 5+ years in a Category Management role or Relevant Sales/Category Experience
• Strong working knowledge of syndicated data (Nielsen, SPINS, IRI), Market6, and consumer data (Stratum, Panel).
• Proficiency in Microsoft Office, with advanced skills in Excel and PowerPoint desired.
• Strong analytical, project management and written/oral communication skills
• Category leadership, retail sales & analytics expertise
• In-depth knowledge of Kroger, the broader CPG landscape, and sales channels.
• Ability to develop and deliver executive level presentations & written communications
• Ability to collaborate at all levels of the organization and across other functional areas.
• Excellent planning, problem solving and analytical skills.
• Adept at task prioritization and overall time management skills.

Compensation and Benefits

• $102,000-$138,000(commensurate with experience and location)
• Medical, Prescription, Dental, Vision Coverage
• Flexible spending accounts
• Disability coverage
• Life insurance
• Critical illness and accident insurance
• Legal and identity protection insurance
• Pet insurance
• Employee assistance program
• Commuter benefits
• Tuition assistance
• Adoption assistance
• 401(k)
• PTO
• Parental Leave

Hain Celestial is an equal employment opportunity/affirmative action employer. The Company does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, expression, genetic information, protected veteran status or any other characteristics protected by applicable federal, state or local law.

If you need accommodations for any part of the employment process because of a disability, please send an e-mail to talent @hain.com or call 516-587-5000 to let us know the nature of your request.

EEO/AA/M/F/Veteran/Disabled