Manager Guest Services Job at New Hanover Regional Medical Center
About NHRMC
NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.
About the Job - This position requires availability to support the team, which may include weekend & holiday rotations
Location: New Hanover Regional Medical Center
Department: Volunteer Services
Full Time Equivalent: full-time
Work Type: 64 to 80 Hours Pay Period
Work Schedule: STD HRS - Standard-Exe or Office w flex
Exempt from Overtime: Exempt: Yes
What You'll Do
Summary:
Under the Supervision of the Director of Volunteer & Auxiliary Services, this position requires understanding of best practices in volunteer engagement, management and planning. This position is responsible for managing the operations of their assigned departments, and leading a team of both staff and volunteers. Responsible for developing programs to address staff and volunteer needs within assigned departments. Manages/supervises volunteers and staff to maintain optimal effectiveness within assigned areas.
Responsibilities:
1. Directly supervises staff in assigned areas. Prepares and administers employee evaluations and disciplinary conferences. Maintains employee personnel files and supports training and mentoring of staff. Responsible for Kronos and payroll accuracy for assigned staff.
2. Assists the Director of Volunteer Services with the overall maintenance and operation of the assigned Volunteer Program network wide.
3. Maintains up-to-date knowledge of network’s strategic plan in order to investigate and establish new areas of service, both short- and long-term, throughout the hospital system.
4. Conducts the research, design and implementation of programs and processes to optimize the utilization of volunteers and strengthen volunteer engagement impact on organizational priorities.
5. Researches and implements best practices for recruiting and retaining a robust and diverse corps of volunteers.
6. Responsible for maintenance of quality customer service in assigned areas. Manages and provides follow up for any suggestions or complaints. Informs Director of Volunteer Services as appropriate.
7. Recommends and implements appropriate education for volunteers, as required the appropriate regulatory agencies. Manages and oversees continuing education records for volunteers in assigned departments.
8. Ensures compliance with regulatory requirements and internal policies and procedures related to the volunteer function.
9. Supports the Director of Volunteer Services regarding departmental costs. Maintains awareness of budget and strategic plan. Structures programs to meet budget and strategic goals.
10. Networks and cultivates relationships with area non-profit organizations, governmental agencies and volunteer professional organizations.
11. Manages volunteer data storage processes to maximize service delivery, efficiency, and cost effectiveness.
12. Assists co-workers, volunteers, visitors and patients as needed to promote efficiency and a positive atmosphere.
Position Requirements
Credentials:
Education:
BS/BA Degree
Other information:
1. Education: BS/BA Degree with a minimum 3 years' volunteer oversight and coordination experience required. Preference given to degrees in management, psychology, health care admin, business/communication or other related field.
2. Licensure/Certifications: none required. After 5 years, Certificate of Volunteer Management or CAVS is preferred
3. Experience: Minimum 3 years’ volunteer oversight and coordination experience required.
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.
Other Information
This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.
Consider a career at NHRMC and become part of this award winning team!
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.
About the Job - This position requires availability to support the team, which may include weekend & holiday rotations
Location: New Hanover Regional Medical Center
Department: Volunteer Services
Full Time Equivalent: full-time
Work Type: 64 to 80 Hours Pay Period
Work Schedule: STD HRS - Standard-Exe or Office w flex
Exempt from Overtime: Exempt: Yes
What You'll Do
Summary:
Under the Supervision of the Director of Volunteer & Auxiliary Services, this position requires understanding of best practices in volunteer engagement, management and planning. This position is responsible for managing the operations of their assigned departments, and leading a team of both staff and volunteers. Responsible for developing programs to address staff and volunteer needs within assigned departments. Manages/supervises volunteers and staff to maintain optimal effectiveness within assigned areas.
Responsibilities:
1. Directly supervises staff in assigned areas. Prepares and administers employee evaluations and disciplinary conferences. Maintains employee personnel files and supports training and mentoring of staff. Responsible for Kronos and payroll accuracy for assigned staff.
2. Assists the Director of Volunteer Services with the overall maintenance and operation of the assigned Volunteer Program network wide.
3. Maintains up-to-date knowledge of network’s strategic plan in order to investigate and establish new areas of service, both short- and long-term, throughout the hospital system.
4. Conducts the research, design and implementation of programs and processes to optimize the utilization of volunteers and strengthen volunteer engagement impact on organizational priorities.
5. Researches and implements best practices for recruiting and retaining a robust and diverse corps of volunteers.
6. Responsible for maintenance of quality customer service in assigned areas. Manages and provides follow up for any suggestions or complaints. Informs Director of Volunteer Services as appropriate.
7. Recommends and implements appropriate education for volunteers, as required the appropriate regulatory agencies. Manages and oversees continuing education records for volunteers in assigned departments.
8. Ensures compliance with regulatory requirements and internal policies and procedures related to the volunteer function.
9. Supports the Director of Volunteer Services regarding departmental costs. Maintains awareness of budget and strategic plan. Structures programs to meet budget and strategic goals.
10. Networks and cultivates relationships with area non-profit organizations, governmental agencies and volunteer professional organizations.
11. Manages volunteer data storage processes to maximize service delivery, efficiency, and cost effectiveness.
12. Assists co-workers, volunteers, visitors and patients as needed to promote efficiency and a positive atmosphere.
Position Requirements
Credentials:
Education:
BS/BA Degree
Other information:
1. Education: BS/BA Degree with a minimum 3 years' volunteer oversight and coordination experience required. Preference given to degrees in management, psychology, health care admin, business/communication or other related field.
2. Licensure/Certifications: none required. After 5 years, Certificate of Volunteer Management or CAVS is preferred
3. Experience: Minimum 3 years’ volunteer oversight and coordination experience required.
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.
Other Information
This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.
Consider a career at NHRMC and become part of this award winning team!
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.