Position Overview:

The manager in training learns the overall operation of the store under the direction of the Store Manager. The Manager in Training will train to provide leadership and directions of a multimillion-dollar business unit, with focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regularity standards.

Primary Duties and Responsibilities:

People Management Skills – Training for the following

Create a work culture that makes your store an inviting place to work
Be a role model who coaches, mentors, and inspires team members
Delegate tasks to team members and set priorities
Communicate in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions
keeping team well informed of pertinent information
Participate in store recruitment and create succession plans for the store
Support and coach team members to improve performance gaps.
Conduct ongoing coaching for improvements
Hold team accountable to complete required training within allocated timeframes
Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions
Highly self-motivated
Customer service driven
Effective leadership of large team
Strong sales background
Proven track record of success
Strong communication skills (written and verbal)
Must be able to pass a Background Check
Must have access to reliable transportation

Customer Offering:

• Deliver exemplary customer service
• Resolve customer complaints regarding sales and service; ensure Area Manager is informed of all customer complaints
• Accountable for each new product launch
• Review customer surveys and manage appropriately
• Understand and utilize local market tends as provided by Area Manager
• Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager

Manager Required Schedule:

To set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the store. Following the business needs using the heat map of customer flow. All managers are required to work the following schedules:

• A minimum of two Saturdays per month, February through November
• In December, every weekend is required; in January, flexible scheduling allowed for time off
• A minimum of one (1 mid-shift (until 7:00 or 8:00 pm) each week
• A minimum of three (3) closing shifts per month
• for 2:00 am closing stores;
• only one (1) closing shift
• two (2) shifts until 10:00 pm required
• A minimum of one (1) opening shift per week

Financial:

• Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short and long-term success
• Meet or exceed financial targets through partnership with Area Manager
• Review and monitor the Loss Prevention program to protect the company’s inventory and assets
• Review financial documentation (invoices, costs etc.) for accuracy
• Monitor and make appropriate adjustments to scheduling to achieve labor cost
• Maintain inventory levels, as well as inventory ordering and receiving
• Respond to customer complaints
• Organize and/or attend OHS and LP meetings and training sessions
• Actively aim to increase and share industry knowledge
• Develop relationships with store stakeholders
• Set daily tasks for the store
• Review flyers, upcoming events, and promotions; execute appropriately
  

Required Qualifications and Experience:

Work Experience:

• Minimum, 3-years’ experience in retail environment
• Minimum, 3-years’ supervisory and/or management experience

Education:

• High School Diploma or equivalent
• ProServe/Serving It Right/TAP or Rserving Certification
• First-Aid Certificate is considered an asset
• Training in wine/beer/spirits (preferred, not required)

Physical Requirements:

• Available to work a varied retail schedule, including evening and weekends
• Able to safely lift up to 50 pounds
• Able to stand for an extended period
• Comfortable climbing ladders