Manager of LMS and E-Learning Job at Wingstop Restaurants, Inc.
MANAGER OF LMS AND E-LEARNING
WINGSTOP RESTAURANTS, INC.
ROLE PROFILE OVERVIEW
ROLE LOCATION
GSC
REPORTS TO NAME
TEAM
HR
REPORTS TO TITLE
Sr. Mgr Ops Integration
ROLE PROFILE DESCRIPTION
´FULL-TIME
ð PART-TIME
40+
HOURS PER WEEK
ð CONTRACTOR
ð INTERN
Xð EXEMPT
ð NON-EXEMPT
WHO WE ARE
We’re not in the wing business. We’re in the flavor business. It’s been our mission To Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way, of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
YOUR IMPACT
We are seeking a Manager of LMS and E-Learning to lead our Learning Management System (LMS), manage creation of training content, be a vocal advocate to drive more usage of our current LMS and manage a team of two team members. This person is responsible for integrating and aligning learning and performance strategy with the business strategy. In this role, you will anticipate capabilities needed to execute on strategic priorities and lead cross-functional teams to deliver business impact through strategically sequenced, continuous learning and performance initiatives that optimize performance and sustain targeted behavior change.
WHAT YOU’LL DO
Strategically prioritize current and future state training needs. Identify learning gaps in the organization by monitoring internal needs, finding best fit learning resources and implementing solutions in a timely manner- Serve as a strategic partner to Brand Partners and internal business leaders to identify workforce planning opportunities and solutions
- Identify best practices for LMS and ways to improve our current system. Manage the relationship with our LMS vendor and partner with them to improve ease of use
- Collaborate with Brand Partner and their teams to increase LMS usage, troubleshoot and share reporting
- Manage two designers who create training content
- Analytical and reporting capabilities – able to summarize data succinctly and identify action items based on the data
- Exceptional project management abilities and demonstrated ability to navigate multiple priorities.
- Able to build relationships and rally team members toward a common goal
- Work in a fast pace, agile environment. Must be able to pivot successfully manage change
WHO YOU ARE
HUMBLE: You feel there is always opportunity to further your personal and professional growth. You have college degree and a passion for food.
HUNGRY: You have a fire in you to keep pursuing excellence, particularly in a fast-paced, dynamic environment. You have 4-7 years’ experience managing Learning Management Systems, creating training content and leading people. You are a self-starter and can achieve goals within an efficient timeframe with given direction.
SMART: You have a high degree of emotional intelligence and a thirst for knowledge. You have the aptitude to work both independently and collaboratively, the talent to apply sound, strategic thinking and analysis to address a variety of business circumstances, and the capability to produce high-quality, detail-oriented work within a fast-paced environment.
SERVICE-MINDED: You consider others at every turn by exercising your responsibilities in an energetic, proactive and organized way.
ENTREPRENEURIAL: You work with an owner’s mentality when collaborating cross-functionally as you manage multiple concurrent projects from inception through execution.
A DAY IN THE LIFE
So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this:
Frequent use of a computer and other technology essential to the successful completion of your everyday role responsibilities, often in a seated position.
- Frequent use of mental energy while gathering, documenting, analyzing, and communicating information with cross-functional colleagues, vendors, and extended Wingstop team.
- Routine need to shift priorities among simultaneous projects, while upholding quality and sense of urgency.
- Less than 10% travel. Work from home on Fridays
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
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