About Us

At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who cannot speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.

• Maintain an active presence on cottage/dorms providing on-the-job guidance, support, and training to residential support staff as well as redirection and engagement with youth
• Complete daily Manager On Duty (MOD) checklist to ensure Agency policies, youth needs and licensing standards are being met
• Directly supervise and maintain a high level of accountability for all residential support staff in the execution of their assigned duties including adherence to administrative and programmatic policies, procedures, state licensing requirements, Agency standards
• Assess and monitor service delivery of employee’s skill set and knowledge through observations; communicate skill set and knowledge deficiencies with leadership team via MOD report, devise and make recommendations including plan of action to address observed deficiencies
• Use appropriate counseling skills with youth and residential support staff including active listening, appropriate tone, and volume in voice, provide a high frequency and variety of positive reinforcements, maintain appropriate and ethical boundaries, and promote a positive environment and culture to de-escalate aggression
• Ensure proper ratio coverage on shift by coordinating placement of staff or stepping into ratio until additional staff becomes available
• Ensure residential support staff are actively implementing the daily schedule, adhering to therapeutic needs and requirements of youth, monitoring, and participating in programmatic activities and outdoor recreation/education confirming to a consistent application of programmatic rewards, recognition, and consequences with youth by the residential support staff
• Ensure a high level of accountability for residential support staff to adhere to guidelines for consequence and reward implementation in a consistent and fair manner
• Ensure the proper implementation of clinical interventions and strategies initiated by the interdisciplinary team or other approved designee
• Other duties and special assignments as assigned

• Prepare and submit daily MOD report to key stakeholders, inclusive of summary of each shift transition, incidents, shift observations, identified training needs, safety needs, and relevant action items
• Identify and communicate safety issues and training needs via MOD report and develop performance improvement plans to address and correct observed training needs
• Actively participate in the professional staffing and meetings to promote continuous, appropriate, and effective communication regarding treatment and behavior plans, progress, youth information, interactions with the interdisciplinary teams and residential support staff

• Supervise behavior and crisis management activities to ensure youth safety and quality of care
• Closely monitor all interactions and behaviors between staff and youth to ensure the environment is safe and conducive to positive change
• Anticipate and respond quickly to escalating behaviors and provide appropriate crisis intervention
• Utilize de-escalation techniques to diffuse situations; quickly prioritize safety concerns; maintain a high level of personal and employee accountability when necessary, to ensure safe environment
• Work closely with the Program Director and Program Manager to establish standards for appraising performance, addressing complaints, resolving problems, de-escalation of youth, which include, but is not limited to identifying and implementing actions to reduce physical holds of youth and using appropriate de-escalation techniques
• Actively participate in the safe and orderly evacuation of youth and staff during an emergency drill and mandated disaster; serve as a member of the management team assisting with evacuation of youth and staff

• Work closely with and in cooperation with the clinical team providing support and communicate effectively
• Assist residential support staff with the supervision of youth inside or outside the unit/cottage to ensure the integrity of environment
• Work closely with the Program Trainer to monitor performance of residential support staff and youth interaction by identifying and recommending training that will improve skills and knowledge
• Assist with the collaborative efforts and activities with the interdisciplinary and treatment teams to ensure all youth are receiving the quality of services needed to meet their individual treatment and behavior plans

• Serve as role model for youth and residential support staff; always demonstrate proper professional behavior and attitude and emotional stability when dealing with staff and youth; always maintain appropriate and ethical boundaries with youth and staff
• Ensure youth rights are always protected and enforced and ensure a high level of accountability for all residential support positions
• Build and maintain cooperative working relationships with program leadership and staff, interdisciplinary teams, volunteers, and service providers to ensure the needs of youth and program goals and services are being met at the highest quality
• Work as team player and exhibit professional behavior with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
• Actively participate in exhibiting cultural awareness and sensitivity when interacting with youth, parent(s)/guardian(s), staff, and the community

• Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals and achieve operational excellence.
• Communicate with direct reports in periodic one-on-one meetings
• Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives
• Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring
• Work in collaboration with leadership and the Organizational Development and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development
• Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff
• Draft and issue the 90-day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods
• Maintain an appropriate staffing level to ensure the needs of the persons served residents, ratio standards, and program goals are being met. work closely with management team to create and maintain work schedules to meet staffing and ratio needs for each shift

• Must be at least 21 years of age per licensing requirements
• Bachelors’ degree in Social Work, Counseling, Psychology, or closely related field; additional years of experience will be considered in lieu of education
• 3 years’ experience providing direct care services in an RTC or group home environment, working with individuals with developmental, behavioral, or mental illness
• 1 year supervisory or management experience, inclusive of assisting with hiring, providing performance feedback and staff management
• Advanced knowledge of behavior modification and therapeutic settings
• Knowledge of minimum standards of residential treatment centers
• Must have valid TX driver license and auto insurance to be designated as an authorized driver
• Strong leadership and management skills with the ability to engage, motivate, empower staff, and promote a positive working environment
• Strong people and interpersonal skills with the ability to work with very diverse groups of people
• Strong organizational and time management skills with the ability to manage multiple tasks and requests simultaneously
• Demonstrated ability to clearly write case notes without grammatical errors, strong writing skills
• Strong verbal communication skills with the effective use of tone and choice of words
• Ability to de-escalate situations with calmness, professionalism, sensitivity and within ethical boundaries always
• Demonstrated ability to establish trust and a positive rapport with youth
• Proficient use at an intermediate level of Microsoft Word, Excel, and Outlook and other Microsoft programs

• This position requires sitting and looking and using a computer for long periods of time
• Position works at a child facility and will have constant exposure to children
• Lift, push, pull, move up to 125 lbs.