Overview: Maintains strategic oversight of all program elements across a global account with annual revenue between $990k -$2M. Responsible for oversight of the Implementation Process, Program Management Process, Service Performance management. Builds strong relationships with key decisions makers throughout the assigned account to ensure customer satisfaction and profitability. The base salary for this position will vary based on geography and other factors* Responsibilities: PROGRAM MANAGEMENT - Directly manages assigned resources relative to full spectrum of the Implementation Process, Program Management Process, Service Performance process in the US, with awareness, visibility and escalation to what’s happening at locations across the globe - Works with assigned managers and business unit leaders within assigned account, and throughout the Canon organization to ensure the effective leveraging of program metrics and other resources to develop and institute activities designed to optimize program performance, and cost savings achievement - Manages the Change Request process within the customer ticketing system, ensuring appropriate technical resources are engaged to validate request details. RELATIONSHIP MANAGEMENT - Develops and manages the relationship with the daily and senior level administrators within each assigned account. - Resolves complaints escalated by the Program Administrator or other end users. - Ensures Canon Solutions America and Canon USA are represented in opportunities of mutual interest. - Maintains regular contact with key client contacts at each account - Ensures effective relationships are in place and being managed with third party suppliers/vendors, including the monitoring of performance against KPIs, SLAs, and/or customer expectations and the implementing of corrective actions as required. - Ensures customer satisfaction and profitability by ensuring compliance with established standards and policies for the operation, as well as driving the management and development of site human resources. BUSINESS DEVELOPMENT - Works with Sales and Strategy in the formation of proposals for business expansion within existing clients. - Supports the Strategy Team with operation analysis, recommendations and effective portfolio management in order to meet business expansion goals (service expansions and new service sales) within assigned accounts. - Leads operations involvement in the sales process for new business generation in order to meet business expansion goals (new client sales). PEOPLE MANAGEMENT AND DEVELOPMENT - Ensures effective performance management with direct reports and oversee the annual performance management process. Completes the annual performance reviews for all eligible employees. - Trains and mentors direct and indirect staff - Ensures effective two-way communication with direct reports and within area of responsibility. - Coaches and develops direct reports and ensures it is effective in all areas of responsibility. - Recruits and selects direct reports and key roles. - Contributes to the succession planning process for management positions. Implements management by objectives for direct reports. - Ensures all Human Resources matters are managed effectively and consistently. Manages the strategic allocation of resources. - Supports corporate and business unit Human Resources initiatives. CONTINUOUS IMPROVEMENT - Creates and fosters a culture of continuous improvement. Ensures the effective implementation of the customer relations plan. - Maintains operation compliance and standards. Facilitates the sharing of standard practices. - Requests and coordinates resources in supporting the on-site operations. FINANCIAL MANAGEMENT - Accountable for the financial performance of accounts against budget. - Ensures a structured plan for profit enhancement is in place. - Develops and analyzes monthly performance progress reports; takes appropriate action. - Manages forecasting as required. - Participates in the development of productivity and performance measurements as required. - Ensures contract compliance exists. Ensures effective and timely billing and invoicing processes are in place for each assigned account. Qualifications: - Bachelor's degree in a relevant field or equivalent experience required - 7 years related experience and management experience required - Requires operations and financial knowledge as a Program Manager with preferred experience in a Technology or Professional Services Environment. - Requires leadership ability, strong interpersonal and communications skills. Requires problem solving and analytical skills. - Significant experience in a customer service oriented environment. - Experience interfacing with senior level customer contacts. - Position requires up to 25% overnight travel (valid driver’s license and acceptable driving record necessary). - Fully remote position requires a self-motivated, disciplined individuals - Position requires global time zone cover; As such, preferred hours would be aligned with EMEA time zone, with the latest start time considered being 6am ET\ In accordance with applicable law we are providing the anticpated base salary for this role if filled in Colorado, California, New York City, Westchester County, Washington or Jerrsey City: $74,930 - $112,210. Company Overview: About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA Posting Tags: #PM20 #LIJR1


Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.