Experience & Knowledge

• Minimum of high school education
• Minimum of 2 years of experience working collaboratively with agencies and families and connecting families with needed services and supports is preferred or, in the alternative, demonstrates ability to do so.
• Demonstrates understanding of protective factors that promote child wellbeing, individual and community level trauma and its impact, best practices in preventing child abuse and neglect, and disparities and disproportionalities in public systems.
• Preference will be given to candidates who most reflect the racial, ethnic, and socioeconomic status of the majority of members of the neighborhoods being served.
• Must have reliable transportation, valid driver’s license, and meet state required automobile insurance minimums

Skills and Abilities

• Ability to communicate effectively with internal and external customers on the telephone and in person in a professional, tactful, and friendly manner
• Excellent verbal and written communication skills, including the ability to record with clarity and promptness

• Proficiency in Microsoft Office, including Word, Outlook, Excel and Power Point

• Ability to develop and maintain professional relationships with individuals from various cultural, ethnic and racial backgrounds
• Effective in planning and arranging work responsibilities including determining priorities, managing multiple projects, handling deadlines and changes in priorities
• Ability to work within the purpose, structure and constraints of the agency and to make suggestions for change in a responsible manner
• Sensitive to the needs of people and able to carry a variety of leadership roles
• Ability to maintain effective working relationships with other agency professionals and partners
• Ability to identify and use community resources
• Ability to maintain confidentiality with regard to clients and agency business
• Maintains poise and self-control even under extreme stress and unexpected crises; handles delicate situations tactfully
• Appropriately assertive even in difficult situations
• Maintains personal appearance consistent with agency image
• Assumes responsibility for own learning
• Commitment to continued professional growth
• Professional and responsible about all aspects of work and makes good use of time
• Must have excellent interpersonal skills and be receptive to new ideas

Core Values of Staff

• Service: I act with a servant’s heart to contribute meaningfully to the wellbeing of others.
• Teamwork: I willingly help my teammates.
• Respect: I recognize the dignity, worth and importance of others.
• Open-hearted: I am kind, caring and compassionate.
• iNtegrity: I am honest and ethical in all that I do.
• Growth: I embrace challenges and change with a positive attitude.

• Orientation
• Initial 40 hours of Domestic Violence and Sexual Assault training as required by Wellspring
• Initial and ongoing MCC training in the areas of protective factors that promote child wellbeing, individual and community level trauma and its impact, best practices in preventing child abuse and neglect, and disparities and disproportionalities in public systems
• 40 hours continuing education yearly
• On-going in-service workshops, conferences and self-study
• Monthly Agency Staff meetings, program delivery meetings and program area meetings

Principal Duties & Responsibilities:

• Maintains database of records by accessing, inputting and retrieving information to computer and monitoring files for quality assurance
• Tracking outstanding records and information
• Secures information by establishing and maintaining record keeping system
• Filing documents in an organized manner
• Resolves statistical discrepancies by collecting and analyzing information

• Transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data and graphics (may include proposals, publications, newsletters, flyers, brochures and other communications/marketing materials, etc.)
• Being knowledgeable of technical language, grammar, and appropriate structure and format

• Amenable and cooperative contacts;
• Conducting oneself according to a professional code of ethics; and
• Representing the agency at local, state and national meetings

• Participating in continued education and personal growth experiences
• Reviewing professional publications
• Establishing personal and community networks

• Performing and documenting required collaborative and client contacts in accordance with agency standards;
• Recording data into MCC management Information System(s) or other identified database in a timely manner; and
• Adhering to all agency and grant confidentiality policies and procedures

• Communicating effectively
• Exhibiting a willingness to help other staff
• Demonstrating flexibility and accommodating change
• Encouraging and supporting others
• Engaging in amenable and cooperative contacts
• Giving and receiving feedback
• Follows all safety policies and procedures of the agency

• Work non-traditional hours and/or alternate schedule during special projects or to meet agency deadlines.