Summary/Objective

In Massachusetts, a Certified Medical Assistant (CMA) is a licensed allied health practitioner who function as a member of the health care team under the supervision of a Nursing Supervisor or Nurse Manager. The CMA assists providers by performing a variety of patient flow, supply and environmental duties to support the health care team in the delivery of high quality patient care.

Essential Functions

• Review electronic medical record (EMR) prior to patients scheduled appointment
• Ensure all lab results, consult reports, and hospital discharge records are available to the provider in the chart and note dates of completion of the most recent primary care screening tests
• Properly identify patient in accordance with OCHS policy and procedures and escort him/her to the exam room; review and record reasons for visit, current medications, and update history as noted in adult health history form/interim history form as well as conduct a thorough patient interview.
• Provide patient with forms to be completed prior to provider/nurse visit (learning needs assessment, depression screen, consent forms as necessary)
• Accurately perform and record patients vital signs, height, weight and oxygen saturation as appropriate
• Assists in preparing patients for examination; assists patients in undressing, dressing, and getting on and off the examination table
• Deliver patient care in a manner that is appropriate to the patients age, physical ability and intellectual development
• Conduct hearing, vision, breathing and EKG testing; records results in EMR; reports abnormal findings to provider
• Recognize and report to provider/nurse abnormal vital signs; recognize potential emergency situations, seek assistance and intervene appropriately. Notify the appropriate person in the event of a medical emergency and assist in rendering emergency care as directed as directed by provider or nurse
• Notify provider of patients arrival and readiness for his/her examination
• Assist providers and nurses with patient visits, including but not limited to, diagnostic studies, and treatments, preparing labels, and printing labs
• Operate and monitor the functioning of equipment, hands instruments to provider
• Label, collect and prepare lab specimens and handle all specimens using Universal Precautions and in accordance with OCHSs policy and procedures
• Deliver all lab specimens to lab as indicated
• Assists providers with patient examinations and procedures, including (but not limited to) minor surgical procedures, GYN exams, diagnostic studies, and treatments
• Apply and remove dressings under the direction of the provider
• Perform CLIA waived point of care testing
• Participate in quality assurance activities and all training seminars (OSHA and others)
• Clean, wrap and sterilize instruments according to policy and procedure for reprocessing of instrument
• Assist Charge Nurse with inventory and ordering all medical supplies
• Keep exam rooms stocked, clean and orderly in accord with infection control and HIPP A standards; monitors rooms for patient safety; documents inspection of rooms twice daily
• Maintain patient confidentiality at all times
• Maintain a pleasant, respectful and courteous demeanor at all times with patients and coworkers
• Exercise care in the operation and use of equipment and perform routine cleaning and preventative maintenance to ensure continued functioning
• Maintain work area in a clean, safe and organized manner
• Able to walk and stand for long periods of time
• Able to lift small loads and assist with patient mobility (as needed)
• Ability to travel between OCHS sites, as needed
• Adherence to all of OCHSs Policies and Procedures

Core Competencies

Functional Skills

• Patient point of care testing, including EKG
• Role of CMA in examinations and procedures
• Patient Medical records
• Appropriate set-up for examination rooms and for specific procedures
• Appropriate handling of medical equipment, supplies, and laboratory specimens according to Universal Precautions
• Emergency equipment and drills

Communication

• Excellent oral and written communication
• Cross-functional communication
• Persuasive communication

Interaction and Collaboration

• Building/strengthening collaborative relationships (both internal and external stakeholders)
• Building trust
• Influencing others/persuasiveness
• Teamwork: ability to work across multiple functions and disciplines collaboratively

Achieving Results/Decision-Making

• Initiative
• Thoroughness
• Timeliness
• Problem solving
• Strong analytical skills
• Impactful decision-making skills

Time Management

• Skilled at organization
• Ability to handle multiple tasks simultaneously
• Effectiveness at prioritizing competing work demands
• Professional accountability

Required Qualifications, Education, and Experience

• Graduation from high school, or the equivalent
• Successful completion/certification as a CMA
• Phlebotomy training required before medical assistant may draw blood. BLS certification preferred.

Preferred Qualifications, Education, and Experience

• BLS

Physical and Mental Job Requirements

• Clinical setting with possible exposure to:
  • Radiation
  • Chemicals
  • Hazardous waste
  • Acidic or harsh substances
  • Infectious bacteria/viruses
  • Infectious diseases
  • Blood-borne pathogens
  • Bodily fluids
• Use of and/or subject to:
  • Vehicle
  • Light equipment
  • Computers/monitors
  • Confined spaces
• Physical requirements:
  • Occasional lifting/carrying up to 25 pounds
  • Frequent fine motor control
  • Frequent bending
  • Occasional squatting
  • Occasional kneeling
  • Occasional reaching
  • Frequent standing
  • Frequent sitting
  • Frequent walking
  • Frequent repetitive motion
  • Occasional finger dexterity
  • Occasional grasping/holding
  • Frequent handwriting and typing
  • Frequent visual perception and inspection
  • Frequent hand/eye coordination
    • Occasional color distinction
  • Frequent hearing
  • Frequent speaking
  • Frequent smelling
• Mental requirements:
  • Understand and apply both routine and non-routine verbal and/or written instructions
  • Understand complex problems and collaborate to explore alternative solutions
  • Organize actions to complete sequential and/or routine tasks
  • Organize and prioritize individual work schedule to manage multiple patients, tasks, and/or projects
  • Make decisions that have an impact on the individuals work
  • Make sound judgment decisions that have an impact on the health and wellbeing of patients
  • Communicate and explain variety of information
  • Communicate in-depth information for the purpose of interpreting, and/or negotiating
  • Memorization/concentration
  • Learning/knowledge retention
  • Emotional/behavioral self-regulation
  • Interacting with others

Work Environment

• • The functions of this role are conducted in an ambulatory, clinical environment

Hours of Work

• This position is non-exempt, paid on an hourly basis

AAP/EEO Statement

Outer Cape Health Services is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of OCHS to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Please inform us of any necessary accommodations required during the application process and/or at any time during employment.