Medical Coordinator

Requisition #: req10504

Location: Atlanta, GA

Hours: Full-Time (40Hours/Week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

As a Medical Coordinator, you will be primarily responsible for serving as the subject matter expert of Point Comfort Underwriter Insurance, ensuring effective operations at the respective regional site location; developing positive working relationships with contracted providers within the respective medical program(s). This individual is also responsible for reconciling and addressing all billing errors to ensure accurate billing with no profit loss. This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES:

• Ensure effective operations through selection, training, motivation, evaluation and development of a competent on-site Medical Coordination team as a team lead; Formulate treatment authorization request to Point Comfort Underwriters for unaccompanied refugee clients, as needed;
• Serve as the subject matter expert of Point Comfort Underwriters Insurance; Develop, recruit, and maintain positive working relationships between contracted providers to include all health providers and related partners;
• Manage and maintain the record-keeping process to ensure there is an effective filing system in which information is forwarded smoothly;
• Ensure documentation and filing compliance with all required forms in accordance with the agency, state licensing, and ORR;
• Effectively train branch locations on documentation compliance in accordance with agency, state licensing expectations, and ORR, as needed;
• Reconcile and address all billing errors to ensure accurate billing with no profit loss;
• Maintain accurate, up-to-date information on foster children in care while meeting DHS, ORR, and Bethany's documentation and reporting requirements;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Periodically travel to health care provider facilities to build positive working relationships and transport clients;
• Complete other duties as assigned.

QUALIFICATIONS:

• High School Diploma or equivalent;
• A minimum of one (1) year of employment experience in the child welfare field working with children and/or adolescents in a social service setting;
• At least one (1) year of experience working with medical providers, at least two (2) years of experience working with medical providers, strongly preferred;
• Bilingual Spanish/English fluency, preferred;
• Excellent verbal and written communication skills;
• Must have an ability to provide excellent and compassionate customer service;
• Ability to work independently and exercise a high level of confidentiality;
• Must be reliable with time sensitive deadlines and tasks;
• Work well under pressure and adaptable to change;
• Must be able to pass required medical examinations and have the physical ability to fulfill the essential job functions, including physical restraints of a resident;
• Successfully pass an annual TB test and document preference to receive or decline Hepatitis immunization;
• Computer and typing skills sufficient to perform essential job functions;
• Active motor vehicle license and maintain a reliable vehicle with adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity, and Inclusion Commitment.
• Must be at least 21 years of age;
• Exhibit integrity and good moral character to provide appropriate care to UC; Possess the relevant experience and/or qualifications to work with UC and UC with special needs; and,
• Be properly trained and licensed, as necessary.
• Must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route:
• Varicella: two doses of varicella vaccine (at least four weeks apart) OR born in the United States before 1980 with a reported history of chickenpox (verified by an adult present at the time of illness) OR titers indicating varicella immunity OR documentation from a healthcare provider verifying previous infection.
• MMR: two doses of MMR vaccine (at least four weeks apart) OR titers indicating immunity to all three diseases.
• TDap or Tdap: Complete primary vaccination series. If primary vaccination series completed in childhood, one Tdap dose in adulthood.
• Influenza: one dose annually during flu season.
• COVID-19: Fully vaccinated against COVID-19 (two doses of Pfizer-BioNTech; or two doses of Moderna; or one dose of Janssen), with appropriate boosters if they become necessary. An individual is considered fully vaccinated 2 weeks after their final dose. Additional dose(s): a third vaccine dose for certain groups of people, or booster dose(s) as recommended by the Centers for Disease Control and Prevention.

We value and embrace the principles of diversity, equity, and inclusion; our culture is strengthened and our workplace is more dynamic. We are a global organization with multicultural staff, clients and stakeholders, so we strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. More work remains, but we are deeply committed to honestly acknowledging and addressing the impacts of race and racism throughout the organization. This work can be uncomfortable and even painful, but we believe that the greatest challenges bear the greatest rewards.