We are always looking for talented, compassionate, qualified professionals who will embrace our culture of excellence, service, integrity and innovation.

We are looking for a Receptionist at our Dilley location to help supplement our rapidly growing clinic. The Receptionist will answer and route telephone calls, greet patients, schedule appointments, determine patient eligibility as necessary, create charts and perform other front office duties as assigned.

Key responsibilities include but not limited to:

• Greets and checks in patients when they arrive to the office.
• Maintains a high level of customer service with patients and their family members, staff, and providers.
• Has patient complete required forms, obtains necessary signatures, and accurately enters the patient information for registration.
• Ensures all insurance, personal and health information is obtained and verified prior to each patient’s appointment. Scans insurance card.
• Maintains daily scheduling and confirmation of patient appointments.
• Responds to heavy volume of incoming calls for appointments and other requests.
• Collects patient insurance co-payments, co-insurance, deductibles, and prior balances and explains payment policy/billing procedures, and patient financial responsibility.
• Prepares and files patient forms.
• Balances daily monies and receipts, and ensures accuracy of fee tickets & batch summaries.
• Physician/Specialist referrals

A qualified candidate will meet the following requirements:

• High School diploma or GED
• At least (1) year of experience in a customer service position, preferably in a medical practice setting.
• Working knowledge of contracted insurances, patient benefits, and third party requirements preferred.
• Excellent verbal, written and interpersonal communication skills.
• Proficient computer software skills in MS Word, Excel, Outlook, and some Publisher.
• Excellent organization and time management skills.
• Experience with medical practice protocols related to scheduling appointments.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Proficiency in Spanish is a plus

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

COVID-19 considerations:
Must be vaccinated or be willing to be vaccinated against COVID-19 within a reasonable timeframe upon hire.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Medical Assistant: 1 year (Preferred)

Work Location: One location

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