About Athena Care:

At Athena Care, our mission is to improve access to quality mental health care so that people can live happier, healthier, more productive lives. Our vision is to create the leading mental health services platform in Tennessee and neighboring states.

Athena Care provides comprehensive mental health services to children, adolescents, and adults across middle Tennessee. Services include diagnostic assessment, medical management, psychotherapy, and interventional psychiatry, such as TMS and Spravato. Founded in 2001, Athena Care is “in-network” with most major insurance plans.

Job Summary:

Athena Care is seeking a Medical Receptionist for our soon to open Knoxville office. In this role you will be the initial point of contact when a patient arrives - greeting patients and navigating the check in and out process while striving for patient satisfaction in every interaction.

Core Job Duties/Responsibilities:

• Greets incoming patients and assists with check in process
• As needed, answers calls or other contact forms from patients; engages professionally and courteously with contact
• Follows scheduling procedure and ensures completion of intake process, providing support to both clients and providers as needed
• Provides superior customer services to all individuals and agencies involved through any and all modes of contact
• Ensures compliance with all policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, HIPAA, Department of Mental Health and Substance Abuse Services, etc.)
• Identifies and resolves patient needs and issues to ensure quality patient service as they arise
• Follow contact center protocol in for handling inquiries as they arise
• Participates in business outreach activities as requested
• Communicates effectively within the organization, providing regular updates to supervisors and peers about current and completed tasks
• Other duties as assigned

Job Requirements & Qualifications:

Education/Experience:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• 1-year prior healthcare experience preferred.

Knowledge, Skills, & Abilities

• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Physical Requirements

• This is an office-type role with primarily sedentary job duties and limited reaching, pulling, pushing, or carrying.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Psychiatry

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
We follow all current CDC recommendations. All employees must be vaccinated and boosted or eligible for specific medical or religious exemption.

Ability to commute/relocate:

• Knoxville, TN 37932: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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