The Medical Front Desk Receptionist provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced Doctor’s office. This person will be involved in a wide spectrum of tasks including patient customer service, scheduling, data entry, managing electronic health records, and patient education.

Required Skills and Experience:

• High School Diploma/ GED equivalent
• Ability to establish and maintain effective working relationships with patients, other employees, and the public
• 2 + years’ admin support in a medical environment
• Knowledgeable about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9 codes
• Basic knowledge of office technology and software such as: fax, phone, copy machine, EMR, X-ray, Office

365, CT (when applicable)

• Must have excellent customer service skills
• Able to work in a fast-paced and demanding work environment
• Must have a team mentality, flexibility and willingness to learn
• The ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.
• The ability to uphold HIPAA compliance is mandatory.
• Must exercise good judgment and discretion
• Technologically savvy and familiar with Microsoft Office products including:
• Google Documents
• Word
• Excel

Essential Functions/Responsibilities (other duties may be assigned):

• Welcome patients upon arrival; Answers questions and concerns.
• Schedules appointments
• Responsible for registering new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff
• Maintain and update patient records using data entry, faxing, and scanning.
• Collect deductibles, coinsurance, balances, copays and sell OTC items
• Checks all required AR/AP changes since last visit and updates records accordingly
• Must be able to maintain multiple doctor’s schedules.
• Maintain list of orthotics received, contact patients and make follow up appointments
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Check next day charts for insurance eligibility and necessary referrals
• Prepare end of day reports, deposit slips, and upload to shared files daily
• May be asked to cross train in other departments for ongoing professional development

Compensation Package:

• Starting hourly rate is $17+. Pay rate will be determined based on experience.
• Medical, Dental, and Vision insurance
• Paid Time Off
• Paid Holidays
• 401(k) with company match
• HSA
• And more!

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Newark, DE 19702: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 2 years (Required)
• Call Center: 1 year (Required)
• Medical office: 1 year (Required)

Work Location: One location

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