Medical Records Review Agent I Job at Deloitte
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.
Work you'll do
The team
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The Contact Center practice focuses on advising, implementing, and operating contact center operations and technology to elevate the human experience in a digital world. We achieve this by helping our clients discover, design, and implement tailored contact center operations and telephony solutions. We bring knowledge and solutions to uncover the behaviors, motivations and preferences of our clients' customers and develop new experiences for them. We are a matrixed organization where we align various resource groups to deliver and provide high quality services.
Qualifications
Required:
Preferred:
Work you'll do
- Obtain pertinent Medical Records and review their contents based on a list of qualifications.
- Identify gaps in these medical records or missing documentation such as incomplete personal data.
- Submit clarification requests to appropriate parties
- Participate in team meetings and offers feedback to/from staff
- Demonstrate adaptability and accept change in a positive manner
- Readily assists other staff members upon completion of assigned duties
- Assists in orienting and training new colleagues
- Follow all policies and procedures mandated governing bodies regarding HIPAA.
- Participate in trainings
- Ability to work flexible shifts which could include some weekends and holidays
The team
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The Contact Center practice focuses on advising, implementing, and operating contact center operations and technology to elevate the human experience in a digital world. We achieve this by helping our clients discover, design, and implement tailored contact center operations and telephony solutions. We bring knowledge and solutions to uncover the behaviors, motivations and preferences of our clients' customers and develop new experiences for them. We are a matrixed organization where we align various resource groups to deliver and provide high quality services.
Qualifications
Required:
- High School Diploma/ GED Required
- 1+ years of customer service experience
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Ability to work remotely or work from home
Preferred:
- Associates Degree
- previous experience analyzing large documents
- Strong customer service skills
- Ability to multitask and adapt to shifting priorities
- Previous experience documenting in electronic health records
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