Duties

• Monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow. Assignments at this level include, but are not limited to:
  • assures coverage of all areas of responsibility;
  • conducts ongoing reviews to ensure quality of work;
  • ensures accurate and timely scheduling of appointments;
  • provides guidance to staff members to include changes in policies and procedures;
  • distributes and balancing workload;
  • creates and maintaining employee work schedules;
  • orients and providing on-the-job training for new and current employees;
  • ensures all training requirements are met;
  • organizes the work structure of assigned areas;
  • acts as liaison between AMSA and staff in order to resolve day to day conflicts
• Analyze complex problems, resolve them quickly using good judgment to produce sound decisions for problem solutions and procedural changes which will have an impact on the department. Incumbent schedules outpatient clinic appointments using Cerner scheduling system. Uses established business rules to schedule appointments for veterans. This includes clinic visits, referrals, and entries into the Standby Ques.
• Complies with the mandatory training requirements for the outpatient scheduling process. Performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
• Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• Verifies eligibility /entitlement for benefits of all applicants using various methods including income assessments, military discharge documents, computer hospital inquiry (HINQ), Veterans Information Solution (VIS) and other means, such as communications with VA Regional Office or VA Records Processing Centers. The incumbent advises the Veterans of their entitlement to various medical benefits and discusses co-payment requirements of Veterans in discretionary categories. Extreme tact, diplomacy and privacy are required to explain complicated laws in this area.
• Promotes Veteran registration in and utilization of My VA Health, supporting the process of validating In Person Authentication via verification of photographic identification, investigating and facilitating the resolution of data mismatches. Ensures any necessary hard copy documentation affiliated with the My VA Health in person authentication process is completed and designated for scanning into Cerner EMHR by either the incumbent or one of their peers.
• Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Voice mail, when present, will be checked on a regular and recurrent basis; messages regarding appointment scheduling or other administrative functions will be addressed by the incumbent as quickly as possible, but no later than the next business day. Messages left for clinical staff or requiring a clinical response, e.g. medication refill requests or symptom related calls, will be documented and/or forwarded to the applicable clinical staff member, or other PACT teamlet members as appropriate.
• Scheduling processes will include adherence to approved comments, i.e., indicating the purpose of the scheduled appointment, confirming the Veteran's actual desired date, and any additional useful information that will accurately communicate the purpose of the appointment to other members of the PACT teamlet.
• The Lead AMSA will actively participate in scheduled Outreach activities, presenting accurate information to persons inquiring about VA healthcare enrollment process, benefits, and processes. On occasion, they may be the sole representative for the VA at a scheduled event. The Lead AMSA can independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. The Lead will serve as timekeeper for all staff that directly reports to the CBOC Manager to ensure timecards are posted and validated accurately and timely. They will serve as the DOA timekeeper for the other CBOC's. Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations

Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Must pass pre-employment physical evaluation.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  To apply for this position, you must provide a complete Application Package which includes:
  

  • Resume

  
  
  Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
  
  

  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (Schedule A)
  • Disability Letter (VA)
  • License
  • OF-306
  • Other (1)
  • Other (2)
  • Other (3)
  • Performance Appraisal
  • Professional Certification
  • Resume
  • Separation Notice (RIF)
  • SF-15
  • SF-50/ Notification of Personnel Action
  • Transcript

  
  
  Veterans' Preference does not apply, as this occupation has been identified on the OIG Determination of Veterans Health Administration's Occupational Staffing Shortage.
  
  or more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

• How to Apply

  All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 06/07/2023 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/11964575.

  • To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.

  • Click Submit My Answers to submit your application package.

  
  NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
  
  To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

  Agency contact information

  Tina Shelton

  Phone

  614-257-5236

  Email

  Tina.Shelton1@va.gov

  Address

  Chalmers P Wylie Veterans Outpatient Clinic
  420 North James Road
  Columbus, OH 43219
  US

  Next steps

  Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
  
  You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
  
  NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

Open to public. ***First consideration given to Current VA Employees of Columbus, Ohio and associated CBOCs.***