Essential Duties:

1. Work cooperatively with Clinic providers and personnel to accomplish all goals and objectives of Four Rivers Community Health Center;

2. Customer service skills: Receive all patients and visitors pleasantly and effectively; provide clear instructions; pleasant telephone voice and efficiency of time for patient and providers; using AIDET standards for customer service;

3. Understanding of Four Rivers Community Health Center Programs and be able to inform and assist patients with its administration;

4. Answer phones, retrieve recorded messages and distribute to appropriated individuals; place telephone encounters and assign to nurses and providers as appropriate.

5. Responsible for insuring patients receive their prescription refill requests, via internal & external fax, telephone encounters, WELL App, etc, within 48 hours or requesting.

6. Responsible for assisting patients with referrals to specialists, laboratory testing, etc.

7. Keep work area neat and organized for proper completion of work tasks;

8. Participate in Continuing Education as required by supervisor or state or federal guidelines; and,

9. Perform related work as required, including, but not limited to, assisting and fulfilling reception duties as needed.

Essential Job Functions:

1. Must be able to see, hear, read, write, kneel, stand, sit and lift up to 50 lbs.

2. Must be able to handle stressful situations

3. Possess cognitive skills necessary to understand medical terminology

4. Maintain professional appearance and attitude at all times

5. Must maintain patient confidentiality at all times

6. Must demonstrate tact, patience, and good communication skills in dealing with patients, staff, and the public

Qualifications:

1. Possess high school diploma or equivalent

2. Possess basic keyboard skills and computer knowledge

3. Bilingual abilities encouraged

4. Must demonstrate accuracy, proficiency and efficiency from approved training program

Performance Requirements:

Strong oral, written and presentation skills are required.

Ability to manage a multi-faceted project with strict deadlines and deliverables

Ability to lead a community coalition comprised of members with varied backgrounds

Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve objectives.

Skill in establishing and maintaining effective working relationships with leadership, community members and organizations

Ability to create an atmosphere that encourages motivation, innovation, and high performance.

Job Types: Full-time, Contract

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Rolla, MO 65401: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Insurance verification: 1 year (Preferred)
• Medical billing: 1 year (Preferred)

Work Location: One location

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